Hassan

Results-driven Truck Dispatch & Sales Specialist with over 4 years of experience in logistics coordination, freight brokerage support, and customer relationship management. Skilled in negotiating profitable freight rates, optimizing load planning, and building strong client relationships. Proven ability to manage dispatch operations efficiently while increasing customer satisfaction and business growth.

Truck Dispatch & Sales Specialist

• Managed daily dispatch operations to ensure on-time pickups and deliveries
• Negotiated freight rates with brokers and customers to maximize profitability
• Coordinated load planning and route management for drivers
• Built and maintained long-term relationships with clients and carriers
• Resolved shipment delays, operational issues, and customer concerns efficiently
• Generated new business opportunities through sales and lead generation efforts

Customer Support Representative

• Delivered high-quality customer service through phone, email, and chat support
• Maintained customer records and updated CRM systems accurately
• Assisted in identifying sales opportunities and customer needs
• Resolved customer inquiries and issues in a timely and professional manner

Bachelor of Business & Information Technology - BBIT