Assistant Manager - Bank Al Habib Ltd. - Karachi
(2014-03)
- Supervise daily branch operations including remittances, clearing
- RIA, MoneyGram, Express Money transactions and manage OFBC, OFTT, RTGS
- Developed strong client relationships, resulting in repeat business and referrals
- Resolved customer issues promptly, maintaining high satisfaction levels
- Consistently achieved sales targets and improved customer service protocols
- Supervised day-to-day operations to meet performance, quality and service expectations
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering a positive work environment
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results
- Improved communication within the team through regular meetings, updates, and open channels of communication
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Streamlined customer service protocols to boost satisfaction rates
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team
Personal Banker - United Bank Ltd. - Karachi
(2013-01 - 2014-12)
- Managed account opening, portfolio management, and loan products (personal, auto, housing)
- Ensured compliance in all transactions and regulatory requirements
- Cross-sold banking products and achieved individual sales targets
- Assisted customers in digital and online banking platforms adoption
Deposit Marketing Officer - Habib Metro Bank - Karachi
(2011-01 - 2013-12)
- Daily Market Visit for Opening NTB's and visit existing customers
- Maintain portfolio as per our given target
- Crosse selling our bank products as per customer requirement
Relationship Officer - MCB Bank - Karachi
(2010-01 - 2010-12)
- new-to-bank (NTB) customers, KYC compliance, and portfolio management
- Ensured smooth onboarding and provided personalized support
- Follow up Customer new and existing customer
Senior Relationship Manager - Royal Bank Of Scotland - Karachi
(2005-01 - 2009-12)
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Built and maintained relationships with new and existing clients while Providing high level of expertise
- Maintained knowledge on banking products and distribution to provide optimal service support
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs
- Enhanced team productivity by leading weekly strategy meetings focused on client engagement and conflict resolution
Relationship Officer Home Loan - Standard Chartered Bank - Karachi
(2004-01 - 2005-12)
- Daily Visit The Property Dealers
- Process Home Loan case Legal, Valuation
- Coordinate with the customer till disbursement
Relationship Officer - Citibank - Karachi
(2002-01 - 2004-12)
- Consumer Sales Credit Card, Personal Loan
