Hassnain Javed
Certified Salesforce Administrator / Functional Consultant
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About
Results-driven Salesforce Administrator with 8 years of experience in managing, optimizing, and customizing Salesforce environments to enhance business efficiency. Skilled in user management, automation, data integrity, and security. Adept at working with cross-functional teams to ensure Salesforce aligns with business objectives.
Certified Salesforce
Administrator with a strong track record of process improvement and user adoption.
Experience
Senior Customer Success Engineer - Business Solution & Services
(2020)
- Administer and configure Salesforce to meet business needs, including automation, security settings, and workflow optimization.
- Manage user roles, profiles, and permission sets to ensure proper data access.
- Create reports and dashboards for leadership to monitor KPIs and business performance.
- Lead system enhancements, troubleshooting, and support to improve user experience.
- Collaborate with stakeholders to gather requirements and implement solutions in Salesforce.
- Conduct training sessions for users to increase adoption and efficiency.
Functional Consultant - Business Solutions & Services
(2016 - 2019)
- Designed and implemented Salesforce solutions tailored to business processes.
- Assisted in data migration, integration, and maintaining data integrity.
- Provided end-user training and documentation to improve system usability.
Business Development Executive - Afaq (Association for Academic Quality)
(2016 - 2016)
- Engaged with clients to understand requirements and present tailored business solutions.
Computer Teacher - American International School System, Gujranwala - Gujranwala
(2009 - 2011)
- Taught computer science courses and introduced students to basic programming and database management.
Education
M.Sc. IT - IT - Punjab University, Gujranwala Campus (2015)
B.Com IT - IT - Punjab University, Gujranwala Campus (2012)
