Hiba Mazher

Versatile and results-oriented professional with over 10 years of cross-functional experience spanning communications, client engagement, education, and operations. Known for consistently delivering high-impact outcomes through strategic thinking, problem-solving, and clear communication. Adept at fostering stakeholder trust, managing teams, and enhancing organizational performance across diverse sectors.

Brings a collaborative mindset, a strong work ethic, and the ability to thrive in dynamic, multicultural environments.

E-commerce Conversational Associate at MANTO (2022-01 – Present)

Manage and resolve complex customer queries, strengthen client loyalty, drive service excellence, and represent the brand across multiple communication channels.

• Manage and resolve complex customer queries, ensuring a consistently high satisfaction rate.
• Strengthen client loyalty by offering tailored solutions and upselling relevant products and services.
• Develop and maintain strong team collaboration by assisting colleagues in handling challenging customer interactions.
• Drive service excellence through proactive issue resolution, detailed product knowledge, and customer education.
• Monitor and refine service processes to optimize customer experience and operational efficiency.
• Represent the brand across multiple communication channels, maintaining a professional and solution-driven approach.

Planning and Operations Assistant at MARU Event and Tourism (2018-01 – 2018-06)

Designed customized travel packages, coordinated logistics for group travel, led event planning initiatives, and streamlined operations.

• Designed customized travel packages balancing client preferences, budgets, and emerging trends.
• Coordinated logistics for group travel, including hotel, transportation, and itinerary management for up to 40 travelers.
• Led event planning initiatives to boost tourism promotion and customer engagement.
• Provided comprehensive travel support, ensuring compliance with visa and documentation requirements.
• Streamlined operations by managing bookings, ticketing, and client communications.

Admission Officer at IU Schooling System (2015-09 – 2017-12)

Administered end-to-end admissions process, developed and executed marketing campaigns, collaborated with academic departments, and analyzed admissions data.

• Administered the end-to-end admissions process, including application review, student onboarding, and parent liaison.
• Developed and executed targeted marketing campaigns to attract and retain prospective students.
• Collaborated with academic departments to optimize course enrollment and faculty scheduling.
• Initiated workshops and seminars to promote educational programs and enhance institutional visibility.
• Analyzed admissions and marketing data to generate actionable insights for leadership teams.

Pre School Teacher at IU Schooling System (2012-06 – 2015-08)

Created child-centered learning experiences, guided junior teaching staff, maintained parent partnerships, and prioritized child safeguarding.

• Created and implemented child-centered learning experiences that fostered holistic development.
• Guided junior teaching staff, supporting their professional growth and enhancing overall educational quality.
• Maintained strong parent partnerships through regular progress updates and engagement meetings.
• Prioritized child safeguarding, ensuring a secure, nurturing environment aligned with best practices.

Preschool Teacher at Shahwilayat Public School (2009-07 – 2012-06)

Facilitated play-based learning, maintained communication with parents, and developed creative activities tailored to developmental needs.

• Facilitated play-based learning to support cognitive, emotional, and social growth in young children.
• Maintained open and consistent communication with parents regarding student progress and milestones.
• Developed and delivered creative, engaging activities tailored to developmental needs.

Preschool Teacher at Falcon house Grammar School (2007-08 – 2009-05)

Facilitated play-based learning, maintained parent communication, and developed creative activities tailored to developmental needs.

• Facilitated play-based learning to support cognitive, emotional, and social growth in young children.
• Maintained open and consistent communication with parents regarding student progress and milestones.
• Developed and delivered creative, engaging activities tailored to developmental needs.

Certificate of Higher Education in Bachelors in Commerce – Premier College for Women (2010)