Hira Naz

To secure a challenging and rewarding role as a Chat Support Agent where I can utilize my excellent communication skills and customer service experience to deliver exceptional customer experiences and drive business growth.

Chat Support Agent - WordSense 2.0 Company

(2025-01)

• Responded to customer inquiries via chat, providing timely and accurate solutions.
• Resolved customer complaints and concerns, ensuring high satisfaction ratings.
• Collaborated with internal teams (e.g., technical support, sales) to address complex issues.

Customer Care Representative - Pakistan Telecommunications pvt. Limited

(2019-01 - 2021-12)

• Responding to customer inquiries via phone, chat, or email
• Resolving customer complaints and concerns in a timely and professional manner
• Collaborating with internal teams to address complex issues
• Providing accurate and helpful information about PTCL services and products.

Bachelor's Degree - Arts - University of the Punjab (2016-01 - 2018-12)

FSc - Pre. Medical - Govt .Girls Higher Secondary School Chung (2013-01 - 2014-12)

Matriculation - M.T.Z High School (2011-01 - 2012-12)