Customer Services Representative - Concentrix (Malaysia) - Malaysia
(2024-06 - 2024-07)
- Provided information about products and services.
- Handled complaints and found solutions to problems.
- Recommendations based on customer needs and preferences.
- Managed records of customer interactions and transactions.
- Offered timely, effective, and empathetic support.
- Identified key social and environmental issues relevant to the company's operation and communities.
English Teacher - Al-Eman School (Maymar Campus) - Karachi
(2023-11 - 2024-05)
- Creating lesson plans that incorporate a variety of activities to teach phonics, vocabulary, grammar, comprehension, and writing skills tailored to primary aged students.
- Designing fun and interactive lessons to capture students' attention.
- Collaboration with colleagues to ensure a cohesive learning experience across subjects and grade levels.
IT lab Incharge - Usman Allah Wala Schools & College - Karachi
(2021-11 - 2023-08)
- Day-to-day operation and maintenance of computer lab.
- Providing user support to students or staff.
- Keeping detailed records of lab usage and maintenance activities.
- Troubleshooting technical issues, managing hardware and software.
- Managing inventory of lab equipment including peripheral devices.
- Coordinating with vendors for repairs and replacement of faulty hardware.
- Maintenance lab, server, computers. Installation software.
- Work on excel to maintain data of staff.
- Fixed assets, stock and all academic work on software which is sap version.
- Solved networking issues.
Computer Teacher - The Vision School - Karachi
(2015-08 - 2020-10)
- Planning lessons and activities that facilitate students' acquisition of basic and advanced computer skills.
- Instructing in a manner that develops students' confidence in their abilities.
- Observing and managing classroom dynamics.
- Invigilating and grading projects, quizzes, and examinations.
- Tracking and communicating students' advancement throughout the course.
- Ensuring that the computer laboratory remains free from food and drink at all times.
- Downloading important software updates and maintaining hardware.
- Attending parent-teacher and faculty conferences.
Class Teacher - The Luminous School - Karachi
(2013-05 - 2015-08)
- Teaching all areas of the primary curriculum.
- Taking responsibility for the progress of a class of primary-age pupils.
- Organising the classroom and learning resources and creating displays to encourage a positive learning environment.
- Planning, preparing and presenting lessons that cater for the needs of the whole ability range within the class.
- Motivating pupils with enthusiastic, imaginative presentation.
- Maintaining discipline.
- Preparing and marking work to facilitate positive pupil development.
- Meeting requirements for the assessment and recording of pupils' development.
- Providing feedback to parents and carers on a pupil's progress at parents' evenings and other meetings.
- Coordinating activities and resources within a specific area of the curriculum, and supporting colleagues in the delivery of this specialist area.
- Working with others to plan and coordinate work.
- Keeping up to date with changes and developments in the structure of the curriculum.
- Organising and taking part in school events, outings and activities, which may take place at weekends or in the evening.
Computer Teacher - The Toddler and Junior Academy - Karachi
(2006-08 - 2009-03)
- Organize, maintain and manage class systems in proper working condition.
- Teach students and learners to use computers.
- Design and develop appropriate computer instructional material.
- Manage and monitor student behaviour.
- Initiate and implement systems, procedures and other student management issues.
- Develop and implement lesson plans and classroom activities in consistent with the student management issues.
- Conduct group training sessions.
- Determine and troubleshoot technology services for staff.
- Coordinate and collaborate with lead teacher, principal and instructional coaches.
- Integrate special lesson plans with core academic curriculum.
