Humza Adil

Resolved complex customer inquiries. Maintained high customer satisfaction (CSATs) scores. Consistently met or exceeded Key Performance Indicators (KPIs).

Customer care agent - Ibex

(2025-01 - 2026-01)

• Resolved complex customer inquiries.
• Maintained high customer satisfaction (CSATs) scores.
• Consistently met or exceeded Key Performance Indicators (KPIs).

Founder & Manager - Next Level Store

(2018-01 - 2025-01)

Project A: "Retail self-Service Store of Gifts & Cosmetics".

• Established and managed a successful gift and cosmetics store.
• Responsible for overseeing all aspects of the business, including sales, purchasing, hiring, and overall management.
• Led the team and ensured smooth day-to-day operations, driving business growth.

Founder & Manager - Next Level Studio

(2021-01 - 2025-01)

Project B: "Photo & Documentation Studio"

• Launched and managed a photography studio, expanding the brand into a new business line.
• Coordinated operations, client relations, and staff management while maintaining leadership over both business ventures.

HR Executive - Unique Style Germents

(2016-01 - 2017-01)

• Recruitment & Staffing.
• Employee Records Management
• Payroll Management.
• Process Reporting & Documentation Management.

Merchandiser - International Brands Limited

(2013-01 - 2016-01)

• Design and displays to deliver interactive, engaging and memorable store experiences for shoppers.
• Build positive relationship with vendors for consistent and reliable supply of IBL's products.
• Developed and implement successful strategies to increase sales and profit.

MBA - Marketing - Iqra University (2025-01)

BBA (honors) - Marketing - Iqra University (2021-01 - 2025-01)