Customer Success & Retention Partner
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I am a customer success manager focused on building strong, longterm client relationships through clear communication, strategic engagement, and a deep understanding of client goals. I work closely with clients from first contact through ongoing collaboration, ensuring their needs are understood, expectations are aligned, and results are delivered. My role goes beyond support; I proactively guide clients, strengthen trust, and help businesses retain and grow their customer base.
I am highly adaptable and comfortable learning new industries, services, and workflows. By quickly understanding a company's offerings, I position myself as a reliable point of contact who represents the business professionally and ensures a positive client experience at every stage. My strength lies in client communication, relationship management, problem-solving, and turning satisfied clients into long-term partners.
Senior Business Development Manager at SACTOSOL Technologies (2023-07 – Present)
Handling their Fiverr and top rated plus upwork profile, that is based on Packaging Design. Doing project management, collaborating with team being most senior person in the company. This skill is being polished and used in my current company. I usually judging the designs and making strong recommendation like a creative director. I know basic of Photoshop and Illustrator
SEO - Freelance (Past Experience) (2022 – 2025)
Generally working with backlinks in the past but now it is changed completely, like AEO, GEO etc.
Packaging Design (2017 – 2019)
Matriculation – Govt. School Township (2018 – 2020)
ICS - Intermediate – GCT College (2020 – 2022)
