Huzaifa Umar

A motivated and dependable professional with a strong drive to learn, grow, and deliver results. Known for a proactive approach, strong communication skills, and the ability to thrive under pressure in fast-paced environments. A natural team player who also excels independently, bringing reliability, accountability and a genuine eagerness to grow with every challenge. Ambitious, focused, and ready to bring real value to any organization from day one.

Chat Support Agent at Tech X (2023-10 – 2025-05)

• Managed client relationships across multiple social media platforms, emails, and communication channels
• Monitored and maintained brand presence for multiple clients simultaneously across all digital channels
• Identified and resolved client-facing issues proactively, ensuring smooth day-to-day operations
• Handled live chat support, addressing queries and escalations in a timely and professional manner
• Coordinated billboard and digital marketing activities on behalf of clients

Customer Support Representative at Digital Dost (2025-10 – 2026-02)

• Managed company social media presence across Meta, Facebook, Instagram, WhatsApp, and email
• Handled inbound calls professionally, resolving billing, order, shipping, and return queries
• Provided end-to-end customer support including dispute resolution and complaint management
• Coordinated dispatch operations and ensured accurate order tracking and fulfilment updates
• Created and scheduled promotional content across multiple platforms to drive engagement

– Govt. High School Awan Town Lahore (2021)

– Govt. Commerce College Sabzazar Lahore (2023)

Digital Marketing (2026)

E-Commerce Management (2026)

Virtual Assistant (2026)