Ibtisam Imran

Results-driven Business Graduate with a Marketing specialization and hands on experience in customer communication, administrative support, and loan recovery operations. Skilled in digital marketing, market research, teamwork, and problem-solving, with strong communication and client handling abilities. Eager to contribute to business growth in a dynamic professional environment.

Tellecaller 2 at Khushhali Microfinance Bank Sahiwal (2026-03 – Present)

• Handle 100+ inbound and outbound calls daily for loan and payment collections, consistently achieving more than 25% of monthly collection targets.
• Recovered outstanding dues from 70+ accounts per month through proactive follow-ups, contributing to a 20% improvement in on-time payment rate within the team.
• Reduced average resolution time for payment-related concerns by 30% by maintaining accurate CRM records and streamlining follow-up workflows.
• Maintained a customer satisfaction rate of 90%+ across interactions while sustaining professional long-term client relationships.

Admin Office & Call Center (8 weeks Internship) at Arid Agriculture University Sahiwal Campus (2024-07 – 2024-08)

• Provided front-desk support and addressed 50+ prospective student inquiries daily, contributing to a 15% increase in admission inquiry conversions over the internship period.
• Processed 100+ student applications for certificates and official transcripts with a 100% accuracy record.
• Managed call center communications for 50+ daily inbound calls covering admissions, programs, and student services, reducing average wait time by 25% through efficient call routing.
• Resolved student concerns and directed cases to appropriate departments, achieving a 90% first-contact resolution rate.

Bachelor of Business Administration in Business Administration – Arid Agriculture University (Sahiwal Campus) (2021-11 – 2025-07)

Intermediate in Fine Arts – Govt Post Graduate College For Women Sahiwal (2018-09 – 2020-03)