Iffra Rafiq

Detail-oriented Agricultural Engineering graduate and customer service professional with hands-on experience in on-farm water management, live chat support, and academic teaching. Proven ability to manage high-pressure environments, resolve queries promptly, and collaborate effectively across technical and service-oriented teams. Currently advancing expertise through an M.Sc. in Agricultural Engineering and a government-led water management internship, combining technical field knowledge with strong communication and problem-solving skills.

On-Farm Water Management Department (Government Project) at CM Agriculture Internship Program (2025-09 – Present)

• Working on a government-led project under the On-Farm Water Management Department, supporting field-level water management initiatives.
• Assisting in monitoring and improving irrigation efficiency practices as part of a provincial agricultural development program.

Chat Support Executive at Next Gen Adds (2024-09 – 2025-06)

• Handled multiple chat sessions simultaneously while maintaining high-quality service standards under pressure.

Chat Support Executive at Flip Tron (2023-09 – 2024-08)

• Collaborated with team members to share insights and strategies for handling complex customer issues.

Teaching Professional at The Concept School and College (2023-01 – 2023-08)

• Planned and prepared lessons in line with curriculum requirements, using appropriate teaching methods and resources.

Intern Engineer at Millat Tractors Limited (2022-08 – 2022-10)

• Conducted tests and examined components and assemblies to identify and rectify defects.

M.Sc. in Agricultural Engineering – University of Agriculture, Faisalabad (2027)

B.Sc. (Hons.) in Agricultural Engineering – University of Agriculture, Faisalabad (2023-05)

F.Sc. in Pre-Engineering – Super System Girls College, Farooqabad (2019)

Matriculation in Science – Government Girls School, Jarti Kohna (2016)