Ihtisham Muhammad

BBA graduate with practical experience in customer service, e-commerce operations, freelancing, digital content, and day-to-day business support. Experienced in handling customer communication, order-related processes, product research, supplier communications, and administrative tasks. Strong computer, communication, teamwork, problem-solving, and analytical skills, with a career focus on Finance, Human Resources, Administration, and Business Operations.

Virtual Assistant - Amazon - Peshawar, Pakistan

(2021-09)

Remote position handling e-commerce operations and customer service activities.

• Managed customer-service activities including message templates, customer queries, reviews, feedback, returns, refunds, product replacements, and order-related support.
• Supported e-commerce operations by locating past orders, confirming orders, coordinating shipping, and monitoring fulfillment activities.
• Performed product research, compared prices, communicated with suppliers, and supported sample and purchasing activities.
• Assisted with Amazon advertising tasks, including campaign setup, analysis, negative-term management, and product visibility activities.
• Handled product-listing content, email marketing content, social media updates, and customer responses.
• Supported inventory and fulfillment processes, including FBA inventory, shipment tracking, barcode handling, and received-unit checks.
• Worked with SEO activities including keyword research, link building, and social bookmarking.

Freelance Graphic Designer - Fiverr - Peshawar, Pakistan

(2018-12)

Remote freelance graphic design work.

• Completed freelance graphic-design projects remotely while maintaining strong customer satisfaction.
• Managed client communication and coordinated requirements with lead designers and project stakeholders.
• Worked alongside marketing specialists and graphic designers on business and promotional materials.
• Created logos, listing images, infographics, course covers, eBooks, and other digital marketing assets.

Computer Operator - Net Café - Peshawar, Pakistan

(2018-06 - 2020-03)

Day-to-day computer support and maintenance services.

• Provided day-to-day customer and computer support, including printing, downloading, scanning/encoding, and general online services.
• Performed computer maintenance, software installation, and troubleshooting of hardware and software issues.
• Assisted customers with internet, LAN, and online applications while maintaining professional service.

Bachelor of Business Administration - BBA - University of Peshawar (2018 - 2022)

Diploma - Information Technology - Government College of Management Science (2019 - 2019)

FSc - Intermediate - Jinnah Islamia Degree College 1-Zaryab Colony (2016 - 2017)

Matriculation - Govt.

Shaheed Hasnain Sharif Higher Secondary

School (2013 - 2015)