Team Lead Quality Assurance & Billing
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Processing chargebacks on behalf of merchants who have had a transaction reversed by a cardholder. Communicating with merchants about the status of their cases, providing them with instructions for submitting documentation, and answering questions about the process.
Investigating the claim made by the cardholder, requesting additional documentation from the merchant where necessary.
Reviewing chargeback claims to determine whether they are valid or whether they should be denied because of procedural errors.
Reviewing chargeback notices to ensure that the proper procedures were followed and that all rules were met.
Documenting all aspects of the chargeback process, summarizing the facts of the case, and recording the decision made on each case.
Communicating & Retaining Customers by following the Escalation process as per SOP.
Completing the special tasks assigned in the limited time frame.
Processing chargebacks on behalf of merchants who have had a transaction reversed by a cardholder. Communicating with merchants about the status of their cases, providing them with instructions for submitting documentation, and answering questions about the process.
Investigating the claim made by the cardholder, requesting additional documentation from the merchant where necessary.
Reviewing chargeback claims to determine whether they are valid or whether they should be denied because of procedural errors.
Reviewing chargeback notices to ensure that the proper procedures were followed and that all rules were met.
Documenting all aspects of the chargeback process, summarizing the facts of the case, and recording the decision made on each case.
Communicating & Retaining Customers by following the Escalation process as per SOP.
Completing the special tasks assigned in the limited time frame.
Completed my Master Degree in Commerce 2009
