Senior Manager I - Payment Processing & IP UNIT
Send a job offer directly to this candidate
To obtain a challenging position in an organization where my skills can be effectively utilize to contribute and enhanced company integrity, reliability, security and productivity.
Senior Manager I - Payment Processing & IP UNIT at Habib Bank Limited Pakistan (2007-11 – Present)
ISSUER: Reconciliation of Card payments between the CTL Credit Card System and the MISYS Banking System. Working on Cardholder payment file and manual payments posting of rejections in CTL Credit Card System. Ensure process controls are in place and no breakdown occurs resulting in operating loss. Supervise all IP Unit daily activities. Supervision of Outgoing & Incoming BTF.
Settlement of Credit Card Fees (Annual Fee, Join fee, LPC, DD Rejection Fee, Finance Charges etc) Debit and Credit adjustment in CTL. Meticulous compliance of process and policies & perform various tasks within stipulated timelines. Supervision of Credit Card Promotions Installment Cases.
Active involvement in special projects. Ensure all complaints should be resolved within TAT pertaining to Item Processing Unit and no complain should reach the escalation at Ops Head level. Follow processes to avoid financial losses that the unit or bank may suffer.
Ensure the record retention policy being followed 100% by Card ops staff. Ensure off-hours, clean desk & Information security policies being followed 100% by Card Ops staff.
Formation of New ATM, Cash Advance, BTF and POS Merchants on CTL after checking the necessary required documents and allocating the Terminal IDs of new and existing merchants.
ACQUIRER: Supervision of reconciliation and review of the Merchant Payments. Responsibility of tagging on all modes of payments. (Direct Credit /IBFT /Cheque). Processing of Merchant Payments via Direct Credit, Banker Cheques and IBFT. Supervise the Creation of New Merchants on EURONET (outsourced system) after checking the necessary required documents and allocating the Terminal IDs of new and existing merchants. Reconciliation of Newly Created Merchants w.r.t.
Extract and Physical File/Soft MIS. Ensure the record retention policy being followed 100% by Card ops staff. Ensure off-hours, clean desk & Information security policies being followed 100% by Card Ops staff. Active participation with unit Manager to resolve day-to-day issues. Making sure to complete POS deployment within TAT. Coordination with FRMU to hold/release merchant payments. Maintenance of POS merchants as per Business requirements.
Vision of Manual Rock Slips Refund processing on Euronet. Supervising processing of Merchant Deduction, Adjustment, Recoveries etc.
LOYALTY OPERATIONS: Supervising processing of Loyalty Operation BAU Activities. Signing of Vendors Payments after Validations. Handling of Alliance Business Reward Campaigns. Resolution of Products not received complaints. Supervise MIS maintained for all activities.
OTHER ACTIVITIES: Working on Process flows/manuals, Quarterly Portfolio unit wise with Head. Ensure that processes for compliance to anti-money laundering requirements are in place and met religiously by the teams to avoid processing of any unusual /suspicious transactions. Ensure training is attended for compliance, information security and product changes.
All such changes are implemented and incorporated in the day-to-day process. Actively participate in UAT for system improvement and enhancement. Correspondence regarding Customer and Branches Queries.
Training to Branches related to Card Payment Posting on Misys and Casher Banking System. Responsible of keeping records of different MIS's. Ensure that errors and omissions are kept at minimum levels. The productivity targets to be continuously set and monitored with the help of client feedback through customer relationships, audits, customer surveys and department statistics.
To ensure control is in place for tracking of any processing errors leading to service issues for creating smooth and error free work environment for the teams.
Maintenance Unit at Habib Bank Limited Pakistan (2005-09 – 2007-11)
Handling Credit Cards as well as Merchants maintenance. Completion of different Maintenance i.e. Change of Payment Mode, Bank Details, Reactivation & Blocked the Merchant ID etc. As per customer request direct debit instruction maintained in CTL system. Credit card cancellation in CTL system.
Credit card replacement issuance in CTL system. Lost cards replacements issuance. Credit card upgrade & downgrade in CTL system as per customer request. Billing cycle moved in CTL system. Handling the customer's written requests for personnel data & financial changes in CTL system. Customer's E Statement's enrolled in system.
Activities.
Sale Promotion Officer at Infinireach (Pvt) limited (2002-06 – 2003-06)
Customer Service Officer at Burque Corporation (Distributors of Nestle Pakistan (Pvt) Ltd.) (2004-07 – 2005-09)
MBA – Fed. Govt Urdu University (2007)
BCS – Orasoft Training Institute (2004)
S.S.C – Pakistan International School Riyadh Kingdom of Saudi Arabia (1998)
H.S.C – Pakistan International School Riyadh Kingdom of Saudi Arabia (2000)
