Department Manager E-Commerce (Delivery Solution) - Metro Cash & Carry Pakistan - Lahore
(2025-02)
- Manage and organize the delivery to be made to customers/client in right quantity and specification
- Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service.
- Smooth alignment and relationship with Operations, Store management, HO, Buyers, Field Sales and Delivery team if needed.
- To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it.
- To update the KPIs on daily basis
- To handle and coordinate customer complaints regarding delivery issues
- To acquire customer feedback on periodical basis.
- To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses,
- Addressing customer complaints to understand customers' needs and expectations, and to propose solutions.
- Responsible for the stock kept at Online area and to check technical condition to carry the work unhindered.
- Coach and train team members on existing and new concepts, technology and functionality to pave their way towards the successful achievement of the functional objectives of the team.
- Supervise cleaning of the goods acceptance area, make work and safety requirement complain with to maintain goods acceptance area in an immaculate state and prevent accidents
- Handling, checking filing delivery documents and personally control labels daily.
IT Support Officer - The Superior Group - Lahore
(2023-09 - 2025-02)
- Work as branch IT In-Charge & handle all IT support tasks not limited to PC hardware, operating systems, applications but also:-
- Networks, internet & cabling.
- Printer, multimedia displays, telephones & CCTV, attendance machine installation & connectivity.
- IT hardware inventory updating.
- Maintenance & installation of IT equipment in offices, computer labs, class rooms & meeting/conference rooms.
- Supervise any computer lab & technicians/multimedia operators.
- Ensure all IT deployments are neatly installed & properly maintained.
- Liaison with IT Assets team & Store for any IT material requests generated from branch.
- Coordinate with electrical team for all UPS & power requirements of the branch IT installations.
- Coordinate with CCTV team & Printer vendors for installation/maintenance of equipment as & when required.
- Provide first-level end-user support to requesters in the branch, Offices, staff & students.
- Ensure all IT requests & incidents are logged on service desk, resolved in required time with proper resolutions and stakeholders are kept informed throughout the ticket lifecycle (requesters and service desk).
- Maintain branch computer lab where a dedicated lab assistant is not available & support multimedia operation functions for the branch.
- Support any additional tasks/duties as assigned by the management.
- Update records for network diagrams, IT assets, telephone extensions, CCTV & other technical equipment Timely periodic maintenance of IT equipment.
- SD tickets created, attended & resolved successfully Number of SD tickets closed within SLA.
- Average satisfaction level of requesters against SD tickets resolved.
Manager IT (Retail Sales Operations) - Canteen Stores Department - Rawalpindi
(2006-04 - 2023-02)
- Identifying and acting on opportunities to improve & update software/systems.
- Running regular checks on network & data security.
- Providing direction to IT team members.
- Conducting regular system audits.
- Perform troubleshoot, resolve different problem & evaluate LAN/WAN.
- Ensure security of data, network access & backup systems.
- Installation and maintenance of LAN, anti-virus, VPN, Proxy Server & Firewall.
- Installation & Configuration of MIKROTIK Firewall.
- Design, installation of CCTV/IP based Cameras Setup, DVR/NVR.
- Cabling/Structuring for Networking for CCTV Setup.
- Maintenance and service of CCTV systems.
- Installing CCTV Setup on computer over the network.
- Backup of CCTV Archives.
- Gathered User Requirement of ERP/IMS system during Development Phase.
- Providing IT Supports to End User regarding Hardware & software.
- Execution of ERP Software Update Scripts.
- Execution of Uploading the Database batches of ERP system.
Inventory Controller - City Super Markets - Islamabad
(2005-04 - 2005-09)
- Monitoring inventory levels & replenishing stocks as needed.
- Developing & implementing inventory control systems/practices.
- Maintaining/updating records of purchase orders, pricing reports & inventory records using ERP systems.
