Imran Ashraf

Branch account opening and activities related to account opening department. Compliance of Banking procedures and policies regarding audit's report / exceptions, making sure instructions are followed by each department under meticulous compliance. Maintaining and updating previous opened account where customer data is missing and incomplete.

Senior Operations Office/Officiating Operations Manager at Bank Alfalah Private Limited (2005-01 – Present)

• Branch account opening and activities related to account opening department.
• Compliance of Banking procedures and policies regarding audit's report / exceptions, making sure instructions are followed by each department under meticulous compliance.
• Maintaining and updating previous opened account where customer data is missing and incomplete.
• Accounts/Checking Daily Activity Vouchers assessment and compliance.
• Deposit Mobilization, processing of shares.
• Cheque Books allotment to the customers, and monthly Cheque Book Balancing.
• Handling of Lockers, Issuance of Term Deposits.
• OFTT / IFTT, Blotters, Money Grams
• Clearing/Remittance, Inward Clearing/Outward Clearing.
• Deals in Local Remittances, Foreign Remittances.
• Issuance of Pay order and Demand Draft.
• Outward Bills for Collection, Lodgment and Realization.
• Inward Bills for Collection, and Realization.
• ATM / CDM Machine Handling, ATM applicant process regarding correspondences.
• I.T Department, Data Backup Procedure Day Start / Day End / Month End / Year End Processing.
• Accrual / Payments of profit on Interest Based Accounts, Car Financing Accruals.
• Accrual / Provisioning of Markup Receivable / Payable on customer accounts.
• Restoration of daily Branch/system backup.
• Handling cash as Head teller at Main Clifton Branch.

Customer Relationship Officer at Union Bank Limited (2005-05 – 2025-12)

• Resolving Customer Care Issues.
• Deposit Mobilization/Credit Card/Ready Cash.
• Back Up DARS (Data Archrival System) Support Officer.
• Ensure that no customer complaint relating to improper behavior or poor service is received.
• Ensure Compliance to all SBP/Internal guidelines.
• Meet Internal Service Standards provided by CSQ.

Credit Processor at Askari Commercial Bank Private Limited (2004-11 – 2005-04)

• To Analyze and ensure loan application is complete in all aspects.
• To ensure that the application is fulfilling bank's criteria to acquire the desired financing.
• Confirmation with the Customer about their Outstanding Liabilities as deemed appropriate.
• Reckoning the ideal financing an applicant can easily repay as per Banks Policy.
• Ensuring desired suggested financing is disbursed as easily as possible. Repairing weakly and Monthly MIS report.

Branch Manager at NetSol Connect (2000-01 – 2004-11)

NetSol Connect (Private) Ltd is a part of the NetSol Group, the only Pakistani Company listed on NASDAQ in USA. ()

• Handling Customer Care Curies, troubleshooting complaints.
• Looking after Cash Sales on daily basis.
• Managing Staff Salaries.
• Providing Corporate Solutions.
• Reporting to Head Office on Monthly/Quarterly/Yearly Basis.
• To implement comprehensive marketing and Sales strategies to boost up the sale.

Sales Representative at Adamjee Insurance Company (1999-01 – 2000-12)

• Looking after Sales on daily basis.
• Providing Corporate Solutions.
• Reporting to Head Office on Monthly/Quarterly/Yearly Basis.
• To implement comprehensive marketing and Sales strategies to boost up the sale.

Credit Card Consumer Banking Officer at ANZ Grindlay's Bank (1998-01 – 1998-12)

• Providing Corporate credit cards for corporate customer's
• Sales reporting and finance of credit limits
• Guiding credit card guide lines, resolve credit issues
• Merchants credit cards sales and operational issues

Credit Card Consumer Banking Officer at City Bank (1997-01 – 1997-12)

• Providing Corporate credit cards for corporate customer's
• Sales reporting and finance of credit limits
• Guiding credit card guide lines, resolve credit issues
• Merchants credit cards sales and operational issues

Bachelor of Commerce – University of Karachi (1998-12)

M.A Economics in Economics – University of Karachi

Presently - in course CSCP CERTIFIED supply chain professional-PMI