General Manager - SIXT IRAQ (Muhanad Group) - Erbil- Federation of Iraq
(2023-11)
- Execute sales and operational activities, producing results that met or exceeded business plan.
- Define and lead the rental business in executing strategies to increase market share profitably.
- Expand existing business relationships and identify opportunities for growth.
- Work with the finance department on budget forecasts, capex planning, and customer profitability analysis.
- Manage contracts and relationships with key rental accounts.
- Maintain high levels of customer satisfaction through surveys and metrics.
- Evaluate operations for opportunities and deficiencies.
- Analyze asset performance to improve returns and manage fleet utilization effectively.
- Develop and maintain policies and procedures for customer satisfaction, revenue generation, cost control, and safety.
- Foster a culture based on integrity, exceptional customer service, teamwork, and operational excellence.
- Collaborate with the executive team to develop cross-divisional strategies.
- Partner with HR to assess skills, provide training, conduct evaluations, and map out development plans for direct reports.
- Ensure compliance with all contracts, laws, and regulations.
- Recruited team members for maintaining adequate staffing levels according to projected sales.
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
- Maintained positive relationships with key stakeholders including customers, suppliers, and partners.
- Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Implemented and maintained open-door communication system, reaching employees across department lines.
- Developed long and short-range financial objectives, supporting company mission statement.
- Utilized data analytics tools to evaluate marketing campaigns effectiveness and ROI.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Established an employee development plan, setting clear expectations for team members.
- Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
- Created policies, procedures, and guidelines for staff members' daily operations.
- Provided coaching and mentoring support for employees at all levels of the organization.
Head of Fleet & Operations - Bahwan Tourism LLC (Suhail Bahwan Group Holding) - Muscat-Sultanate of Oman
(2015-11 - 2023-11)
- Administer the day to day rent a car operation covering Business Development, Fleet Management, Fuel Management, Procurement and De-Fleet Management, and office administration.
- Responsible for all activities of fleet management and movement within Muscat and all branches including Sohar and Salalah., Managing and executing customer queries and requirements of car rentals and visiting the potential corporates to fulfill their renting and leasing requirements.
- Administer and liaise with PRO team for new registrations and renewals of the fleet of vehicles, liaison with maintenance team for periodic services and repairs of the fleet of vehicles.
- Administer and liaise with head office Admin team for Insurance policy renewals of the fleet of vehicles.
- Responsible for fleet procurement as per the division's requirement on year-on-year basis and track utilization of all company vehicles and move assets around to optimize usage.
- Responsible for de-fleeting of the old and over mileage vehicles as per the company policy and selling them across to the competitive bidders.
- Responsible for office administration i.e. stationary procurement, pantry procurement, staff attendance record & regularization, office maintenance and general administration.
- Ensure high standards of customer satisfaction so that set standards are met and exceeded.
- Recommend process of improvements so that the front-end operations run smoothly and efficiently.
- Manage and improve the operational systems, processes, and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
- Oversee overall operational and financial management, planning, systems, and controls with the Division Head.
- Responsible for Managing and executing all bookings and requirements of our in-house travel division (BTA).
- Ensure compliance of procedures and recommend new procedures or changes to existing procedures so that revenue and vehicle movement is accurately and completely accounted for.
- Ensure maintenance of the location as per set standards and enhancement of brand image.
- Manage the fleet of 1150 plus vehicles which includes saloon, 4wd, SUVs and PDO specs Vehicles., Muscat, Sultanate of Oman.
Operations Manager - Seven Milez Rent A Car - Dubai- UAE
(2015-05 - 2015-11)
- Responsible for day-to-day rent a car operation covering business development, fleet & fuel management, and office administration.
- Ensure high standards of customer satisfaction so that set standards are met and exceeded.
- Recommend process of improvements so that the front-end operations run smoothly and efficiently.
- Manage and improve the operational systems, processes, and policies in support of organizations' mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
- Contribute to short and long-term organizational planning, including initiatives geared toward operational excellence.
- Oversee overall operational and financial management, planning, systems, and controls with the GM - Department.
Operations Manager - ACE Rent a Car - Dubai-UAE
(2012-08 - 2015-03)
- Responsible for all activities of car rental and leasing within Dubai and northern region of Emirates.
- Responsible for team recruitment, training, and appraisals on yearly basis.
- Responsibilities including leading the operations & sales team towards the goals set by the head office and efficiently utilizing the fleet as well as building the business.
- Manage long term / short term contracts and developing new business.
- Conduct the financial and contract negotiations at the appropriate management level.
- Manage the fleet of 120 vehicles which includes normal and luxury cars like BMW, Mercedes, Lexus, GMC, Chevrolet etc. and managing the team of 10 subordinates.
- Organize vehicle replacements from other branches and third parties.
- Establish and maintain policies and procedures for the use of vehicles.
- Manage the expenditure of fleet and transport function (maintenance and fuel management).
- Work with suppliers and customers planning schedule and delivery times.
- Responsible for implementing schedule and policy changes.
- Make marketing offers and set renting and leasing prices from time to time.
- Provide systems to keep records of Fleet and transport management activities.
- Responsible for managing the RTA intranet system and fleet management systems.
Transport Manager - Peerzada Rent a Car - Islamabad
(2011-06 - 2012-05)
- Responsible for all activities of car rental and leasing within Islamabad, Pakistan.
- Manage contracts and developing new business.
- Manage and direct a team of supervisors, administration staff and drivers.
- Making sure the operation meets its targets., Enforce safety, health, and security rules.
- Responsible for fleet arrangements as per requirement.
- Organizing vehicle replacements from third parties.
- Responsible for handling all issues regarding operations.
- Arranging vehicle maintenance, MOTs, and Tax payments.
- Provide systems to keep records of Fleet and transport management activities.
- Establish and maintain policies and procedures for the use of vehicles.
- Manage the expenditure of fleet and transport function (maintenance and fuel management).
- Working with suppliers and customers planning routes and delivery times.
- Managing weekly and monthly mileage reports of vehicles., Responsible for implementing schedule and policy changes.
Assistant Manager Operations - Hertz Car Rental - Karachi-Pakistan
(2009-03 - 2011-05)
Responsibilities (Car Rental Operations)
- Manage & oversee chauffeur drive (Limousine) and self-drive operations at branch.
- Responsible for fleet arrangements as per requirement.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality products.
- Liaise with Quality, Fleet, Driver, and Customer.
- Establish and implement policies, goals, objectives, and procedures for operations department.
- Supervise shift roster & weekly work plan.
- Direct Reporting to senior manager operations.
- Supervise daily business report (DBR) and vehicle position chart (VPC).
- Manage all business aspects of valet operations for the location.
- Maintain an excellent level of client relations and customer service.
- Manage a team of Valet attendants, responsible for training and scheduling in a union environment.
- Communicate with pertinent company policies and operational procedures necessary to maximize employee performance.
- Procure materials/supplies necessary for maintaining optimal job performance.
- Provide effective leadership and communicate the vision and goals of the organization.
- Ensure that standards of excellence are maintained in all areas of the operation.
Supervisor/Team Leader - Hertz Car Rental - Karachi-Pakistan
(2008-05 - 2009-03)
- Supervision of counter operations & staff activities.
- Schedule the drivers and check the quality standards of drivers e.g. uniform, cleanliness.
- Educate customers telephonically or face to face on requirements and documentation.
- Check the standards of the car washers.
- Ensure cleanliness of vehicles and that quality standards are adhered to.
- Maintain shift roster & weekly work plan.
- Control Petty Cash.
- Collect payments and arrange deposits.
- Check with Fleet for any damage reports and relevant documents.
- Daily checks of upgrades, replacements, breakdowns and NRT (Non-Revenue Ticket)
- Direct reporting to Asst. Manager Operations.
- Maintain vehicle position chart (VPC).
Sr. Rental Sales Officer - AVIS Rent a Car - Karachi- Pakistan
(2006-05 - 2008-04)
- Attend telephone calls & emphasize turning every inquiry into a rental.
- Selling of all products and services to ensure that branch achieves its targets.
- Maintain reservations. Open and close Rental Agreements.
- Co-ordinate with Fleet Supervisor on specification of vehicle and check for availability of cars.
- Arrange for pick-up or delivery.
- Maintain daily business reports (DBR) & organize daily banking & attach banking slip to DBR.
- Check daily open RA filing for overdue in co-ordination with operations supervisor.
- Direct reporting to operations supervisor.
Production Team Member - Indus Motor Company Ltd (Toyota & Daihatsu) - Karachi-Pakistan
(2002-02 - 2006-05)
- Worked as Production Team Member in Assembly Department.
