Imxx001

Energetic and result-driven professional with an Intermediate qualification and diverse experience in Customer Service, Operations, and Marketing. Proven track record of handling customer dealer communications via digital channels (Email & WhatsApp), managing control room operations, and executing field marketing campaigns. Possesses excellent communication, problem-solving, and relationship-building skills.

Customer Dealer Representative - Sony Service Centre

• Managed professional communication with customer dealers via Email and WhatsApp.
• Resolved dealer queries, tracked service requests, and ensured high-level customer satisfaction.
• Coordinated with the technical team to provide updates on product servicing and repairs.

SG Control Room Operator - NHS Karsaz

• Monitored security and operational control systems effectively to ensure smooth workflows.
• Handled emergency communications, logged incidents, and coordinated with relevant teams for quick resolution.
• Maintained daily shift reports and operational logs with high accuracy.

Customer Dealer In-Charge - Al-Shifa Medical Store

6 Months

• Handled daily dealer and customer inquiries regarding medicine availability and pricing.
• Managed order placements and ensured timely delivery of medical supplies.
• Built and maintained strong business relationships with regular commercial clients.

Marketing Representative (Free Sampling) - Qarshi Jam-e-Shirin

• Conducted field marketing and promotional activities through free sampling campaigns.
• Engaged directly with customers to boost brand awareness and gather valuable product feedback.
• Achieved daily targeting goals by effectively pitching product benefits to consumers.

Intermediate - Board of Intermediate Education, Karachi (BIEK) / Sindh Board