Inamullah Baig

To work in an illustrious (Multi-national) corporation or organization, focusing on adding value by facilitating good corporate governance and management and administration To be a professional team player and fully engage myself in a role within the organization which gives me immense opportunity to learn

CustomerServiceManager - Dhanak

(2024-04)

Having expertise on State of art software ERP, Oracle, Costing and Shopify making GRNs, (Goods Receivables Notes), Purchase Orders,(POs) Fabric Issuance on Oracle and PerformingHifi Bank Reconciliation and Account and Finance Reconciliation. Lead a team of customer service representatives and documentation, overseeing all aspects of customer support operations for local/international clients. Develop and implement customer service policies, procedures, and standards to ensure exceptional service delivery.

Collaborate with cross-functional teams including sales, logistics, inventory, booking and finance to address customer inquiries, resolve issues, and optimize service efficiency. Conduct regular performance evaluations, provide feedback, and implement training programs to enhance team productivity and customer satisfaction. Analyze customer feedback and service metrics to identify areas for improvement and implement strategic initiatives to drive continuous enhancement.

Act as a liaison between customers and internal departments to facilitate smooth communication and resolution of issues. Maintain up-to-date knowledge of industry trends, and market dynamics to provide informed sup

ASSISTANT MANAGER CORPORATE - GRAANA

(2022-11 - 2024-04)

Top performer all over Pakistan as I have maintained a portfolio of 100 billion by doing corporate and individual sales to 1000 of CEOS and Multinational Corporates CEOs. I will email you the list on hiring with direct cell numbers. Reporting directly to Regional and Country Head, and leading a cross-functional team of 08.

ASSISTANT MANAGER CORPORATE - DR ESSA LAB

(2020 - 2022-11)

At Essa Lab reporting to Corporate Head and CEO .Currently I am Top as I have managed my portfolio very well.I am Top Corporate Sales performer as I have sold in millions Dr.Essa Lab facilitieslikeMRI,CTSCAN,Radiology,Ultrasound,Dentistry,physiothera py,au , Nestle, Amreli Steels, Siddiq Sons, Abbas Steels, Coca Cola, Pizza hut, SMB and Standard Chartered Extensive financial and business analysis for determining the financial risk of corporate clients. To name a few CEOs to whom I have sale in millions include Saira Saigal, Zerritta flowers CEO, Irfan Sharfuddin CEO of Printline Packaging, Saira CEO of v-care, DR wajeeha etc. The influential people whom I have very good PR are 1000.I have a complete list. I am mentioning very few now are in DHA, Deputy Director Education (DACCS) Colonel Abrar Khan. In Dolmen moiz. In Daraz and Ali Baba Moazzam. In OLX Salman Bukhari.

In Silk Bank

Raheel. In SMB marbles CEO Mohsin Tariq anees and CEO of activation factory Tughral Hilaly. CEO of Subway Salman Ahmed .In HBL Zeeshan, Hinasaqib and quratulain. In SCB Mishga, Sarah beg etc.

In City School Director Zeeba

Kazmi and Shaha Tariq. MOU was signed with CEO TRIP KARAO MUHAMMAD JALIAWALA FOR TRAV

SENIOR OFFICER RETAIL PLUS CORPORATE - Green Eye Engineering

(2018-12 - 2020)

At Green Eye Engineering I am dealing in all kinds of sales lead to CEO of Construction Work Civil & Mechanical, Pre-Engineering Building, Structure, Piping, Tank, Fabrication, Equipment, Crane Erection, and Sand Blasting & Colour Works. My main clients to whom I have sold in millions include Amreli Steels, Sider Plant and Al-Farooq Steel Industries

Officer Corporate Credit&Marketing - Orix Leasing

(2016 - 2018)

Was Top performer as did a sale and lease back of 60million to secucon director viqar-ulmulk.

• Preparation of credit profiles of respective customers for credit approval and disbursement
• Portfolio management of all existing and new clients.
• Credit risk analysis of corporate customers including proprietorship concerns, partnership firms, private and public listed companies for prudent decision making for providing leasing facility
• Assessing credit worthiness of lessee’s profile pertaining to Corporate, Commercial or SME categories with exposure above Rs. 20.0 million on pan Pakistan basis.
• Reviewing Risk Memorandum for onward submission to Credit Committee Members. Keeping liaison with Marketing Division on key credit related issues affecting a particular proposal and making certain that each proposal is touched within the stipulated turnaround time.
• Ensuring that all internal guidelines as well as rules & regulations from the Regulatory Authorities have been meticulously met with.
• Reporting of delinquent accounts to ORIXCorporation, Tokyo.
• Reviewing proposals for rescheduling.
• Keeping an eye on changes in economic and/or market conditions that might affect credit risk decision, to make necessary recommendations for changes and their implementation.
• Managing team members and providing them assistance / training on credit issues.
• My portfolio size exceeds Rs. 3.25 billion with over 600 clients of different categories such as SMEs’ andMulti-nationalCorporate. The main core responsibilities include budgeting, planning, administration, marketing, motivating and retaining of staff (more than 15 employees), enforcement of ORIX’s policies, SECP guidelines, Credit proposals for Executive Committee and Board of Directors Tokyo, staff training and development of new products. Other responsibilities point wise are included below:-

Relationship Officer - HBL

(2013-06 - 2016-06)

HBL is one of the biggest bank and I was the top performer in retail, corporate and commercial with a portfolio of 100 million.

• Marketing/sales of liability products (depository product) as well as cross sell range including auto loans, banc assurance, personal loans, running finance and etc.
• Earned Business award for quarterly deposit growth performance by giving a branch growth of 60M.
• Handling a portfolio Volume of 50M.
• Outstanding performance in bancassurance campaign for the newly launched “Shandur” product by generating a business of 2.0 million within first month of the launch.
• Initiated tapping of remittance customers & Converted a pool of “FAST CASH” customers to account holders raising a CA (current account) deposit volume of around more than 20 M in a month as well as cross sell range (auto loans, bancassurance)
• Generated bancassurance business of more than PKR 7.0 million while working in HBL.
• Build new relationships with segments mainly medical centers, gas stations and educational institutes in view of focus on segment sales.
• Worked with Islamic banking window, handling a portfolio of 15 M, familiar of Islamic products namely (Al mukhtar, Al irtifa and etc)
• Prepared Returns for Foreign currency transactions as per SBP (State bank of Pakistan regulations) using ITRS software.

Internship (Customer Service Banking) - Standard Chartered Bank (SCB) - head office and Bahadurabad and hillpark branches

(2012-05 - 2012-08)

Interned for a period of 10 weeks at the head office and Bahadurabad and hillpark branches of Standard Chartered Bank

• Acquired strong problem solving skills and analytical rigor by being part of a big management team.

Intern - ELIXIR SECURITIES

Attended morning briefings and worked on research.

BBA-(BACHELORS IN BUSINESS ADMINISTRATION) - FINANCE - NUCES-FAST (2009 - 2013)

O&A-Levels (ORDINARY&ADVANCED LEVELS) - CAMBRIDGE INTERNATIONAL - CITYSCHOOL DARAKSHAN CAMPUS AND CITYSCHOOL PAFCHAPTER