Inamullah Baig

To work in an illustrious (Multi-national) corporation or organization, focusing on adding value by facilitating good corporate governance and management and administration. To be a professional team player and fully engage myself in a role within the organization which gives me immense opportunity to learn

Customer Service Manager at 1000Trillion (2024-04 – Present)

Managing Overall Retail & Corporate Sales Portfolio of 1000Trillion, 1st all over Pakistan. Having expertise on state of art software ERP, Oracle, Costing and Shopify. Lead a team of customer service representatives and documentation, overseeing all aspects of customer support operations for local/international clients.

• Develop and implement customer service policies, procedures, and standards to ensure exceptional service delivery
• Collaborate with cross-functional teams including sales, logistics, inventory, booking and finance to address customer inquiries, resolve issues, and optimize service efficiency
• Making GRNs (Goods Receivables Notes), Purchase Orders (POs), Fabric Issuance on Oracle and Performing Hifi Bank Reconciliation and Account and Finance Reconciliation
• Conduct regular performance evaluations, provide feedback, and implement training programs to enhance team productivity and customer satisfaction
• Analyze customer feedback and service metrics to identify areas for improvement and implement strategic initiatives
• Act as a liaison between customers and internal departments to facilitate smooth communication and resolution of issues
• Maintain up-to-date knowledge of industry trends, and market dynamics to provide informed support to clients
• Achieve monthly and weekly KPI targets set by HQ by close coordination with the team
• Assist team members and resolve departmental issues at all stages

Sales Agent at MBE 1st (2022-12 – 2024-04)

Top performer all over Pakistan maintaining a portfolio of 100 billion by doing corporate and individual sales to 1000 CEOs and Multinational Corporates. Reporting directly to Regional and Country Head, leading a cross-functional team of 08.

Assistant Manager Corporate at DR ESSA LAB (2020-01 – 2022-11)

Reporting to Corporate Head and CEO. Top Corporate Sales performer managing portfolio very well. Sold Dr. Essa Lab facilities like MRI, CT SCAN, Radiology, Ultrasound, Dentistry, Physiotherapy to major corporate clients.

• Extensive financial and business analysis for determining financial risk of corporate clients
• Sold facilities in millions to numerous CEOs and corporate entities including Nestle, Amreli Steels, Siddiq Sons, Abbas Steels, Coca Cola, Pizza hut, SMB and Standard Chartered

Corporate Service (Sales) Manager at Green Eye Engineering (2018-12 – 2020-01)

Dealing in all kinds of sales lead to CEO of Construction Work Civil & Mechanical, Pre-Engineering Building, Structure, Piping, Tank, Fabrication, Equipment, Crane Erection, and Sand Blasting & Colour Works.

• Sold in millions to main clients including Amreli Steels, Sider Plant and Al-Farooq Steel Industries

Officer Corporate Credit & Marketing at ORIX Leasing (2016-01 – 2018-01)

Top performer managing corporate credit and marketing. Portfolio size exceeds Rs. 3.25 billion with over 600 clients of different categories such as SMEs and Multi-national Corporate. Main core responsibilities include budgeting, planning, administration, marketing, motivating and retaining of staff (more than 15 employees).

• Sale and lease back of 60 million to Secucon director Viqar-ulmulk
• Preparation of credit profiles of respective customers for credit approval and disbursement
• Portfolio management of all existing and new clients
• Credit risk analysis of corporate customers including proprietorship concerns, partnership firms, private and public listed companies
• Assessing credit worthiness of lessee's profile pertaining to Corporate, Commercial or SME categories with exposure above Rs. 20.0 million on pan Pakistan basis
• Reviewing Risk Memorandum for onward submission to Credit Committee Members
• Keeping liaison with Marketing Division on key credit related issues
• Ensuring all internal guidelines and regulations from Regulatory Authorities are met
• Reporting of delinquent accounts to ORIX Corporation, Tokyo
• Reviewing proposals for rescheduling
• Keeping eye on changes in economic and/or market conditions that might affect credit risk decision
• Managing team members and providing assistance/training on credit issues
• Reporting to Head of Corporate Lease
• Developing liaison with leasing companies and DFI's for syndication
• Cross selling of ORIX's products targeted towards blue chip companies
• Developing vendor relationship
• Enforcement of ORIX's policies and SECP guidelines
• Credit proposals for Executive Committee and Board of Directors Tokyo
• Staff training and development of new products

Relationship Officer at HBL (2013-06 – 2016-06)

Top performer in retail, corporate and commercial with a portfolio of 100 million.

• Marketing/sales of liability products (depository product) and cross sell range including auto loans, bancassurance, personal loans, running finance
• Earned Business award for quarterly deposit growth performance by giving branch growth of 60M
• Handling portfolio volume of 50M
• Outstanding performance in bancassurance campaign for newly launched Shandur product by generating business of 2.0 million within first month of launch
• Initiated tapping of remittance customers and converted pool of FAST CASH customers to account holders raising CA (current account) deposit volume of around more than 20M in a month
• Generated bancassurance business of more than PKR 7.0 million
• Built new relationships with segments mainly medical centers, gas stations and educational institutes
• Worked with Islamic banking window, handling portfolio of 15M, familiar with Islamic products namely Al mukhtar, Al irtifa
• Prepared Returns for Foreign currency transactions as per SBP (State Bank of Pakistan regulations) using ITRS software
• Prepared customer awareness use cases to increase awareness for internet banking and associated features

Internship - Customer Service Banking at Standard Chartered Bank (SCB) (2012-05 – 2012-08)

Interned for a period of 10 weeks at the head office and Bahadurabad and Hillpark branches. Acquired strong problem solving skills and analytical rigor by being part of a big management team.

Internship at ELIXIR SECURITIES

• Attended morning briefings and worked on research

BBA - Bachelor in Business Administration in Finance – NUCES-FAST (2009-01 – 2013-01)

O&A-Levels (Ordinary & Advanced Levels) – CITY SCHOOL DARAKSHAN CAMPUS and CITY SCHOOL PAF CHAPTER

Cambridge International Examinations (CIE) – CAMBRIDGE INTERNATIONAL