Iqra Rana

Highly experienced professional with a strong background in multinational companies, skilled in operations, administration, team management, and business coordination. Proven ability to deliver results in fast-paced corporate environments with strong communication, leadership, and problem-solving skills.

Receptionist - YKK Pakistan Pvt Ltd.

(2023-01)

• Managed daily operations and coordinated with cross-functional teams to ensure smooth business processes and timely project execution.
• Maintained professional communication with clients, vendors, and senior management while handling administrative and operational responsibilities efficiently.
• Improved workflow efficiency by implementing organized processes, problem-solving strategies, and effective team coordination

Receptionist - MM Group of Companies

(2020-01 - 2023-12)

• Greeted and assisted clients, visitors, and staff professionally while maintaining a welcoming front-desk environment.
• Managed incoming calls, appointments, emails, and administrative records to support smooth office operations.
• Coordinated with different departments for meeting arrangements, customer inquiries, and daily office management tasks.

Customer Care Representative - Pizza Hut Pakistan

(2017-01 - 2020-12)

• Handled customer inquiries and complaints professionally through calls, emails, and chat support while ensuring high customer satisfaction.
• Assisted customers with product information, issue resolution, and service guidance in a timely and efficient manner.
• Maintained accurate customer records and coordinated with internal departments to resolve concerns effectively.

Intermediate - Board of Intermediate Education (2017-12)

Bachelor of Arts - Higher Education Commission