Jahanzeb Tahir

L1/L2 IT Support Engineer with banking IT experience. Skilled in hardware, software, LAN/Wi-Fi troubleshooting, ticketing, SOPs, and IT security. Experienced in rotational shifts, remote/on-site support, and SLA/OLA adherence. Strong communicator and customer-focused professional. Eager to excel in NOC/IT infrastructure roles.

IT Support Engineer at Allied Bank Limited (Deployed by BCI Pvt Ltd) (2025-09 – Present)

Provide L1/L2 IT support across banking operations, serving 500+ users.

• Provide L1/L2 IT support across banking operations, serving 500+ users
• Troubleshoot hardware, software, and network issues efficiently
• Ensure LAN/Wi-Fi connectivity and stable system access
• Log and resolve incidents within SLA/OLA timelines
• Escalate complex issues per SOPs and IT security policies
• Deliver remote and on-site support during rotational shifts
• Maintain IT security compliance and system integrity
• Document recurring issues and update the knowledge base for faster future resolution
• Demonstrate strong listening skills and patience when handling user concerns across diverse teams

Bachelor's in Computer Science – University of Chakwal (2021 – 2025)