Corporate Filing Specialist at BusinessRocket (2024-11 – Present)
Managed preparation of corporate business documentation and banking solutions at BusinessRocket.com, ensuring full compliance with regulatory and KYC requirements.
- Advised clients on tailored corporate banking solutions, strengthening relationship management through clear communication and responsive support.
- Coordinated with Co-Founder of fintech and banking partners including Lili, Relay, and Payoneer to streamline onboarding and resolve client banking needs efficiently.
- Contributed to business strategy by developing process improvements with CEO that enhanced operational efficiency and reduced onboarding turnaround time.
- Strengthened customer support operations by maintaining proactive communication and building long-term client relationships.
- Gained familiarity with APIs, fintech integrations, and automation workflows to support seamless data exchange between platforms.
- Developed working knowledge of data integrations and analytics tools to improve reporting accuracy and decision-making support.
Customer Support Executive at Tribe Consulting (2022-11 – 2024-07)
- Managed 100+ customer interactions daily while maintaining a 95% satisfaction rate.
- Improved customer retention by 30% through effective issue resolution and service optimization.
- Identified client needs and contributed to a 20% increase in service adoption.
Sales & Lead Generation Executive at Interactive Outsourcing Solution (2021-01 – 2022-07)
- Conducted outbound sales calls using automated dialers to generate qualified leads.
- Led a team of 6 agents, improving overall team performance by 15%.
- Developed follow-up strategies contributing to a 25% growth in repeat business.
Sales Representative at HM Solution (2019-06 – 2021-11)
- Handled inbound and outbound calls, promoting telecom services and verifying eligibility.
- Executed targeted campaigns, increasing qualified leads by 30%.
Business Development Executive at HA Trading Co Ltd (2018-09 – 2018-12)
Managed import-export operations between Japan and African markets, achieving 40% profit growth.
- Built and maintained B2B and B2C client relationships to drive repeat business.
- Delivered 95% customer satisfaction while managing 100+ daily customer interactions; resolved escalations and reduced churn.
