Jawed Iqbal

Results-driven Senior AI-Powered Business Analyst and Project Manager with over 9+ years of experience in leading digital transformation, ERP implementations, and IT solutions. Proven expertise in integrating cutting-edge AI tools (LLMs, Predictive Analytics, Prompt Engineering, and Automated Workflows) into traditional Business Analysis frameworks to accelerate project timelines, optimize requirements gathering, and improve decision-making accuracy. Skilled in ServiceNow, Salesforce, Microsoft Dynamics 365, and Agile/Scrum leadership across cross-functional global teams.

Senior AI-Powered Business Analyst - Royal Cyber Inc.

(2023-05)

• AI-Enhanced Business Analysis: Leverage Generative AI and LLM tools to rapidly draft comprehensive User Stories, Acceptance Criteria, and Functional Specifications, reducing documentation turnaround time.
• Predictive & Data-Driven Insights: Utilize AI-driven analytics to identify process bottlenecks, client requirements, and operational gaps, facilitating smarter decision-making for complex enterprise projects.
• ServiceNow & Salesforce Ecosystems: Hands-on implementation and support of ServiceNow platform (Knowledge, CMDB, Cloud Management, Service Catalog) and seamless integration of Salesforce CRM with custom applications using automated workflows.
• Microsoft Dynamics 365: Drive requirement gathering and solution implementation for Microsoft CRM 365 to ensure full alignment with enterprise client goals.
• Global Stakeholder Management: Lead Scrum teams for offshore clients in the USA, Canada, and Gulf region, ensuring agile project execution, backlog refinement in Jira/Asana, and user guide creation.

Business Analyst / Solutions Engineer - Cooperative Computing

(2022-10 - 2023-04)

• Collaborated with agile teams across various applications using Smartsheet, JIRA, Confluence, Basecamp, and Slack to ensure timely sprint deliveries.
• Gathered and analyzed client requirements, designed technology solutions, and managed project timelines and budgets.
• Participated in presales activities including solution design, competitive proposals, and customer presentation development.

Project Manager / Senior Business Analyst - LathranSoft, Karachi - Karachi

(2022-02 - 2022-09)

• Gathered requirements for Web and Mobile Apps through structured brainstorming sessions with global clients.
• Improved in-house processes using Fit-Gap Analysis, Traceability Matrices, and led product design & Scrum teams.
• Managed daily standups, created sprints/backlogs, and optimized tech delivery.

Senior Business Analyst - Appedology Pvt. Ltd, Karachi - Karachi

(2021-07 - 2022-01)

• Created SRS, FRD, and BRD documents for US-based clients; conducted SWOT analysis for tech business ventures.
• Mapped workflows using MS Visio (cross-functional swim-lane process maps and "As-Is" / "To-Be" models).

Business Analyst - Fazaia Housing Scheme, Karachi - Karachi

(2016-01 - 2021-07)

• Provided functional support for MS AX Dynamics 2012, trained end-users, and handled legacy data migration.
• Assisted in SLA preparation, vendor negotiations, and IT operational documentation.

Masters - Computer Science / ERP - PAF-KIET, Karachi (2019)

Bachelors - English Literature - BBSU, Karachi (2011 - 2014)

Intermediate - Pre-Engineering - Govt. College Formen, Karachi (2009 - 2011)