Muhammad Asif

Experienced Team Lead with nearly 10 years of experience in U.S. healthcare revenue cycle management, medical billing, claims processing, insurance verification and accounts receivable. Currently leading a team of 16 professionals, ensuring operational excellence, quality assurance and KPI achievement. Skilled in eligibility verification, denial management, reimbursement optimisation and stakeholder communication.

Recognised for strong analytical, leadership and problem-solving skills with a commitment to accuracy and continuous improvement.

Team Lead – Medical Benefits Investigation at Elusa Health (2020-12 – Present)

• Lead and supervise a team of 16 healthcare professionals.
• Monitor productivity, quality and SLA/KPI compliance.
• Verify insurance eligibility, deductibles, co-insurance, out-of-pocket costs, referrals and pre-authorisations.
• Resolve complex benefit and claim issues with insurance providers.
• Coach, mentor and support team members to improve performance.
• Prepare operational reports and coordinate with management on process improvements.

Claims Specialist at MD Vision (2020-05 – 2020-11)

• Processed insurance claims in compliance with payer guidelines.
• Investigated coverage and claim discrepancies.
• Coordinated with healthcare providers and insurers to resolve claim issues.

Accounts Receivable Specialist at ME Billing (2018-12 – 2019-12)

• Managed outstanding AR and followed up on unpaid claims.
• Investigated denials and improved reimbursement turnaround.
• Worked with providers, insurers and patients to resolve billing issues.

E-Care Coordinator at PTCL Contact Centre (2016-01 – 2018-10)

• Delivered customer support through phone and email.
• Resolved customer complaints while consistently meeting KPIs.

M.Sc. in Actuarial Sciences – University of the Punjab (2016 – 2018)

Bachelor of Arts – BZU Multan

Intermediate in Commerce