Jody Hodge

Strategic operations executive with 15+ years leading multi‑site programs, strengthening organizational readiness, and improving performance across nonprofit, public health, healthcare, and enterprise environments. Known for building scalable operational systems, elevating regulatory compliance, and driving cross‑functional collaboration that improves quality, efficiency, and service delivery. Experienced in leading diverse facility teams, optimizing workflows, and producing executive‑level insights that support clinical, operational, and financial decision‑making.

Core strengths include multi‑facility oversight, regulatory preparedness, operational design, stakeholder engagement, business continuity, and data‑driven performance management across complex healthcare ecosystems.

Community Disaster Program Manager at American Red Cross (2024-11 – Present)

• Lead operational readiness, continuity, and disaster response programs serving 388K+ residents.
• Manage multiple concurrent initiatives, overseeing timelines, deliverables, KPIs, and performance metrics.
• Build and maintain relationships with hospitals, government agencies, volunteers, and community partners.
• Develop operational playbooks, workflows, and training materials to improve consistency and service delivery.
• Leverage AI tools to streamline onboarding, create training crosswalks, enhance documentation, and improve program efficiency.
• Strengthening volunteer and partner networks, increasing engagement and operational capacity.
• Produce situational updates, readiness documentation, and executive briefings during disaster activations.

Senior Technology Business Resiliency Coordinator at Wells Fargo (2022-09 – 2024-06)

• Oversaw enterprise-wide resiliency initiatives across multiple business lines, ensuring alignment with regulatory, audit, and compliance standards.
• Conducted Business Impact Analyses, risk assessments, and process criticality reviews to define RTO/RPO requirements.
• Facilitated readiness exercises, continuity simulations, and operational reviews to validate recovery capabilities.
• Developed and maintained business continuity plans for new and existing lines of business.
• Synthesized complex findings into executive-level reports, dashboards, and presentations.
• Collaborated with cross-department teams to improve program outcomes, documentation cycles, and operational alignment.

Regional Coalition Manager at New Jersey Hospital Association (2021-03 – 2022-04)

• Directed operations and strategic oversight for four statewide healthcare coalitions serving 8.8M+ residents.
• Led RFP/SOW development, vendor selection and management for the state’s COVID‑19 After Action Report.
• Built and sustained multi-sector partnerships with hospitals, public health, nonprofits, and government agencies.
• Evaluated coalition capabilities, identified gaps, and produced insights to inform statewide preparedness and investment decisions.
• Facilitated meetings, workshops, training, and capability assessments to strengthen statewide resiliency.

State Emergency Preparedness Coordinator at SC Department of Health and Environmental Control (2020-05 – 2021-03)

• Led statewide continuity, emergency preparedness, and operational readiness initiatives for the Bureau of Healthcare Quality.
• Developed emergency and continuity plans, facilitated staff training, and coordinated multi‑agency exercises.
• Supported project mapping and process improvement efforts to strengthen continuity workflows.

State Data Analyst at SC Department of Health and Environmental Control (2020-02 – 2020-05)

• Built dashboards and analytical reports on statewide patient protocols and transport metrics.
• Monitored program outcomes to ensure they align with strategic goals and regulatory requirements.
• Used data to recommend and implement new processes and ensured they aligned with agency goals.

State Healthcare Preparedness Program Planner at SC Department of Health and Environmental Control (2017-09 – 2020-02)

• Established and led a new statewide preparedness role supporting four health coalitions serving 5M+ residents.
• Authored the coalitions’ Preparedness, Response, and Continuity of Operations Plans.
• Strengthened statewide resiliency through planning, training, and multi‑agency coordination.
• Expanded the coalitions’ membership with often overlooked and underserved partners.
• Served as the Washington, DC onsite exercise lead for the national‑level Crimson Contagion exercise.

Project Coordinator at CDR Maguire (2016-10 – 2017-07)

• Led a three-person team reviewing, updating, and drafting emergency operations and continuity plans for jurisdictions across the Denver Capital Region, serving a 2.8MM+ stakeholder area.
• Ensured 100% completion of project milestones and company deliverables.
• Built relationships with government agencies, healthcare partners, and emergency management stakeholders.

Emergency Management Officer at Jefferson County Emergency Management Agency (2014-03 – 2016-10)

• Updated emergency operations and continuity plans for a 650K+ stakeholder area.
• Coordinated training, exercises, and multi‑agency readiness activities.
• Strengthened engagement with the Voluntary Organizations Active in Disaster (VOAD) and Local Emergency Planning Committee (LEPC) to improve response planning; increased their membership by over 100%.
• Supported disaster planning, resource coordination, and community preparedness initiatives.

Master of Business Administration in Marketing and Innovation – University of South Carolina (2018 - 2021)

Master of Science in Emergency Management – Jacksonville State University (2011 - 2013)

Bachelor of Arts in Public Relations – University of Alabama at Birmingham (1996 - 2000)