Jonathan Harris

Responsible to hire professional people according to company needs. Designing job descriptions that reflect the job duties, tasks, and responsibilities for each position. Make sure company getting the required out from the employees by Evaluation. Make reward plans to encourage the employee's so, they can put their 100%.

Call Center Manager / Remote at Infinto Hub (2020-04 – Present)

Responsible to hire professional people according to company needs. Designing job descriptions that reflect the job duties, tasks, and responsibilities for each position. Make sure company getting the required out from the employees by Evaluation. Make reward plans to encourage the employee's so, they can put their 100%.

Manager at Brookwood Cars & Taxis Ltd (2013-07 – Present)

Leading and motivating the entire transport team and responsible for looking after 50 vehicles which run on a 24-hour basis. On call out of hours and at weekends to deal with any urgent matters.

• In charge of the day to day operations of mini-cabbing.
• Being the first point of contact for all drivers.
• Professionally resolving and managing queries and complaints from customers.
• Efficiently managing a team of drivers and vehicles.
• Responsible for all the dispatching, routing, and tracking of delivery vehicles.
• Dispatching complex and oversized goods to national and international destinations.
• Ensuring company compliance of all transport policies, legislation and procedures to do with tachograph and towing etc.
• Making sure that all transport fleet vehicles are properly maintained and serviced.
• Arranging for the induction and training off all new staff.
• Identifying operational issues, potential problems and opportunities.
• Ensuring all site and customer objectives are achieved.
• Responsible for all Health & Safety regulations.

Accounts Manager at Viceroy Cars (2021-11 – 2026-02)

Work remotely. Need to make invoices for account clients and drivers.

Shift Manager at Sunstar Cars Limited (2012-10 – 2013-05)

The main responsibility at this position was to take telephone and email bookings from cash and contract clients and dispatching the work through our dispatch system to all the drivers.

• Staff supervision e.g. sending cover e-mails if necessary, ensuring the shift runs smoothly
• Some admin work e.g. completing a shift report to update management of any issues on shift.
• Dealing with driver queries
• Assisting with other members of staff
• Ensure phones are being answered.
• Minor complaint handling

Diploma in Business Management in Advertising – London School of Business and Finance (2014 – 2015)