Deputy HR Coordinator | Médecins Sans Frontières (MSF) – Malaysia | Sep 2025 – Mar 2026
- Strengthened HR governance and compliance with Malaysian labor law and MSF policies
- Led Homere system cleanup and monthly payroll validation; corrected accounting codes
- Boosted performance management engagement to 70%+ through PMT cycle follow-up
- Delivered mission-wide presentation on Disciplinary Policy and Code of Conduct
- Updated Learning & Development framework; facilitated Regional Homere and E-Prep trainings
- Collaborated with Pool Managers for timely IMS matching (leveraging prior Career Manager experience)
- Active member of Staff Social Committee; ensured RBU/PSU information availability
Manager HR | Médecins Sans Frontières (MSF) – Bentiu, South Sudan | Jun 2024 – Aug 2025
- Led HR operations for large project in high-risk, high-stress environment (PoC site)
- Managed emergency recruitment of 470 national staff for cholera response across 3 locations
- Directed workforce restructuring: redundancy of 249 staff with labor ministry approval; disbursed $3M in payments
- Represented MSF in court case against ex-employees; handled 25 disciplinary cases (6 dismissals)
- Rolled out mental health sessions for 450+ staff; improved living conditions (mattresses, gym, dining, local food)
- Organized Code of Conduct training for 500+ staff; Responsible Behavior workshop for 17 managers
- Developed HR Matrix and workforce planning for Annual Planning 2025
- Served as Acting Project Coordinator for 2 continuous months plus intermittent coverage
Career Manager / Professional Development Advisor | Médecins Sans Frontières (MSF) – South Asia | Aug 2023 – Jun 2024
- Managed career development and mobility of 112 international staff across South Asia
- Placed 70 IMS in 5 months (exceeded target of 50) across multiple OCs
- Managed 240+ IMS pool with minimal grievances
- Proposed restructuring of Pakistan pool and introduction of Deputy CM position
- Acted as focal person during Sudan Crisis – identified staff on ground, established evacuation communication
- Strengthened talent management systems and HR data reporting
Project Fin/HR Manager | Médecins Sans Frontières (MSF) – Nukus, Uzbekistan | Sep 2021 – Mar 2023
- Restructured Fin/HR department and reorganized tasks; improved efficiency within 2 months
- Successfully closed TB Practical Project: redundancy of 70 staff with lawyer support
- Delivered SANOU training to 100 national staff across 5 events (Dec 2022 – Feb 2023)
- Implemented international staff tracking, movement, and holiday systems
- Recruited 20 positions; streamlined financial approval system
- Achieved Annual Budget Planning 2022, MYR 2022, and AP 2023 with approval
Project Log Fin/HR Manager | Médecins Sans Frontières (MSF) – Somalia | Aug 2020 – Jul 2021
- Developed HR Matrix for ACP and SCP budget cycles; mastered budgeting
- Recruited 60 staff; acquired proficiency in Unified system
- Implemented HR regulations in sensitive Somalia context
- Supervised local purchases and construction projects; improved supply chain transparency
- Managed payroll and monthly BCR reviews
HR Coordinator | Solidarités International – Maiduguri, Nigeria | Dec 2019 – May 2020
- Revised Internal Regulations; implemented Delocalization, Trip Management, and Perdiem policies
- Acted as PSEA focal point – led 2 investigations from start to finish
- Responded to staff abduction crisis as family focal person; liaised between National and Solidarités Crisis Teams
- Initiated Ngala project: recruited 30 positions; conducted salary benchmarking
- Localized field positions; replaced non-local staff with local candidates
- Supervised Dy HRCo, Admin Officer, Regional Admin Manager, and HR Officers per project
HR Coordinator | Médecins du Monde – Yumbe, Uganda | Sep 2019 – Nov 2019
- Completed mission closure: staff package calculations and all formalities
- Revised Conditions of Employment, recruitment, daily workers, travel allowance, and evaluation policies
- Secured first work permit since mission inception
- Handled 4 complex disciplinary cases (2 dismissals, 2 warnings)
- Trained HR Officer on disciplinary case management
Mission (Flying) HR Manager | Médecins Sans Frontières (MSF) – Juba, South Sudan | Jul 2018 – Jul 2019
- Revised Internal Regulations per Labor Act 2017; part of HR Strategy development team
- Trained 7 Admins and 3 PCs on Internal Regulations, disciplinary procedures, and labor laws
- Created "Survival Guide for Supervisors" and "SSD Admin Tool Kit"
- Streamlined disciplinary procedures across all projects
- Spent 80% of time in field providing technical support
HR Coordinator | Médecins Sans Frontières (MSF) – North East Syria | Sep 2017 – Mar 2018
- Developed Internal Regulations through collaboration with local labor officers across districts
- Implemented SANOU training cascade (TOST then roll-out)
- Created staff movement program across Turkish-Iraq-Syria borders during airport closures
- Appointed agency in Dohuk to reduce residence permit processing to 3 days
- Managed HR Matrix, Homere, and incentive staff policies for 5 projects
- Oversaw HR teams in Syria (4 projects), Iraq (Erbil), and Turkey (Urfa)
Project Coordinator (Field Coordinator) | Médecins Sans Frontières (MSF) – Pugnido, Ethiopia | May– Jul 2017
- Managed program operations, HR, logistics, finance, and security
- Assessed contextual factors and security concerns for safe working environment
- Built on prior Manager experience in same location
Manager (HR, Finance & Admin) | Médecins Sans Frontières (MSF) – Pugnido, Ethiopia | Jul 2016 – May 2017
- Implemented HR practices: recruitment, training, performance management
- Recruited 40+ staff (grew team from 79 to 127)
- Introduced expat tracking system for security updates
- Trained HR Assistant on payroll; recruited and trained Finance Assistant
- Acted as Project Coordinator on different occasions
Manager (HR, Finance & Admin) | Médecins Sans Frontières (MSF) – Bentiu, South Sudan | Nov 2015 – May 2016
- Developed HR strategies: recruitment, training, performance management
- Streamlined administrative processes and record-keeping
- Managed national staff contracts, payroll, and disciplinary issues in emergency PoC site
Senior Manager Human Resources | Developments in Literacy (DIL) – Islamabad, Pakistan | Nov 2013 – Nov 2015
- Developed and implemented organization's first comprehensive HR Manual, establishing standardized policies, compensation framework, and benefits administration for 20+ school locations
- Led end-to-end HR operations: annual budgeting, job descriptions, recruitment, staff orientation, and risk management policies — ensuring 100% compliance with organizational and donor requirements
- Designed and deployed robust performance management system, improving employee accountability and satisfaction across all field locations
- Managed health and life insurance programs; facilitated external, donor, and internal audits with zero major findings
- Conducted frequent field visits to monitor HR practice adherence, resulting in consistent policy application across remote school sites
- Established compensation and benefits structure, improving organizational efficiency and employee retention
HR Coordinator | ACF International (Action Against Hunger) – Pakistan | Jan 2012 – Aug 2013
- Established HR department from scratch, including development of HR Manual, staff files, and digitalization of records
- Managed high-volume recruitment simultaneously for two projects: 100+ positions for Nutrition Project and 30+ positions for Kohat Project, including designing organisational structures and organograms
- Led responsible closure of Peshawar Project, including redundancy process and exit management for 15 staff in compliance with local labor laws
- Introduced new staff benefits package (Provident Fund, Gratuity, Health Insurance, Life Insurance), improving retention and formalizing employer obligations
- Handled disciplinary cases, staff engagement events, and Learning & Development initiatives
- Managed full expatriate lifecycle – visas, accommodations, and exits – ensuring compliance with immigration and security protocols
- Organized country strategy event, supporting senior leadership in planning and coordination
HR Manager | Cordaid – Islamabad, Pakistan | Aug 2010 – Dec 2011
- Led HR for entire Pakistan mission across country office and three flood-affected project sites
- Developed HR Manual and Excel-based staff database from scratch; digitalized HR files for 300 staff
- Launched three new flood-response projects; recruited approximately 100 staff and designed organizational structures
- Managed payroll, contracts, disciplinary cases, and employee relations independently
- Led complete mission closure: redundancy of 300 staff with final settlements calculated per Pakistan Labour Law
- Introduced outplacement training for redundant staff and conducted HR onboarding training
- Managed 2 HR staff in country office + 1 HR focal point in each of 3 projects (5 reports across 4 locations)
Prior Experience – Feb 1998 – Aug 2010 – Various NGOs and organizations as national staff
