Junaid Sm

Customer-focused and results-driven professional seeking to contribute to a dynamic organization by delivering exceptional service and building strong client relationships. A self-motivated and fast learner committed to enhancing customer satisfaction, resolving client concerns, and using strong communication, problem-solving, and teamwork skills to support the company's long-term growth and success.

Customer Relations Specialist - Eminent4U

(2025-01 - 2026-12)

Manage customer relationships by addressing concerns, resolving issues, and ensuring a positive customer experience. Skilled in turning dissatisfied customers into loyal clients through effective communication, problem-solving, and negotiation. Focus on retaining customers, offering tailored solutions, negotiating pricing when necessary, and identifying upselling opportunities to increase customer value and long-term satisfaction.

Customer Relations Specialist - Appedology

(2022-01 - 2025-12)

Negotiate on behalf of clients to secure insurance payments from doctors. Collaborate with insurance companies to collect outstanding amounts. Provide high-quality email and chat support to ensure client satisfaction. Consistently maintain professional and effective communication to resolve inquiries and issues.

Customer Relations Specialist - Travel Agency

(2021-01 - 2022-12)

• Quality assurance
• Assisting client about the visa services and procedures
• Guiding about the documentations
• Visa Assignment
• Appoints booking for Spain, Germany, Italy, U.S.A.
• Form Filing
• Making case ready
• Visa Processing
• Hoteling and Flights reservations
• Flight booking via IATA (Travel Portal)

Customer Relations Specialist - Xaptiva Digital

(2021-01 - 2022-12)

• Educate customer on product and satisficing with the service
• IT support
• Handling technical issues
• Email and chat support

Customer Relations Specialist - ITC Japan (Multinational Japanese Car Exporting Company)

(2020-01 - 2021-12)

• Educated customers on product and making satisfaction regarding the service of the company
• Guiding costumer about the attractive features of the vehicle
• Taking prices from the Japanese Auction
• Working on live Japanese Auction
• Bidding in live Auction
• Good call timing and quality
• Achieved customer satisfaction rating
• Assisted customers by answering questions, responding to inquiries
• Target archiver

Customer Relations Specialist - Call Center

(2019-01 - 2020-12)

• Educated customers on product and service details and information
• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Achieved customer satisfaction rating
• Assisted customers by answering questions, responding to inquiries and handling telephone requests
• Resolved issues by coordinating with department team

Matriculation/O-Level, SSC - Computer Science Karachi

Intermediate - Pre-Engineering Karachi

Bachelors Karachi