Administration, Procurement & Travel Manager - Teradata Global Consulting Centre, Pakistan - Pakistan
(2014-05)
- Manage all aspects of travel and administration for a headcount of 500+ employees, including visa arrangements, insurance, hotel bookings, and travel logistics. Work closely with the Regional CEO to provide periodic reports on all aspects of travel and administration.
- Oversee conference & meeting room bookings, visa-on-arrival coordination, and end-to-end visitor logistics management for foreign visitors including transportation, accommodation, and meeting schedules.
- Handle office staff duty management, conduct monthly incident reviews, monitor attendance system compliance, and present monthly reports highlighting key compliance issues to respective managers.
- Manage procurement process for office supplies, audit departmental spending, identify and eliminate unnecessary expenses, implement cost-control measures, and present quarterly findings to management.
- Administer bank & credit card accounts for all consultants - opening within 30 days of joining, processing limit increase requests within 48 hours, and blocking cards for departing associates within 30 days.
- Plan and streamline new hire onboarding logistics including issuance of business cards, access cards, and credit cards. Manage resignation checklists and present monthly process improvement findings.
- Serve as single point of contact for invitation letters, medical expenses processing, mail/courier management, and membership renewals (SECP, PSEB, ABC, ICCI, OICCI, PASHA).
- Manage vendor & contract relationships, outsourcing agreements, facility fixtures maintenance, security & building administration, and AWS support coordination via ACE portal and Financial Force.
- Maintain organizational chart with quarterly updates, laptop & asset inventory records, generator fuel logs, and oversee all administrative & financial management including procurement invoices and petty cash.
Operations Manager - Islamabad - Quality Aviation (Pvt) Ltd, Pakistan - Islamabad, Pakistan
(2004-11 - 2014-04)
- Managed budgeting, target-setting, and corporate customer relationships including sales recoveries and visa consultancy for executive clients.
- Coordinated with authorities to obtain and extend Umrah, work, family, and business visas. Developed strong relationships with multinational embassies, the Ministry of Foreign Affairs, and regional passport offices.
Operations/Client Services Manager - Lahore - Quality Aviation (Pvt) Ltd, Pakistan - Lahore, Pakistan
(2004-11 - 2014-04)
- Led budgeting and target achievement for the team, managed timely service delivery, invoicing, and recovery follow-ups from corporate and local clients.
- Provided client handling and protocol services, arranged shipment of personal belongings for local and expatriate clients. Monitored team performance against KPIs using relevant reports.
International Counter Supervisor - Karachi - Quality Aviation (Pvt) Ltd, Pakistan - Karachi, Pakistan
(2004-11 - 2014-04)
- Handled client relations with MNCs and corporate groups, managed travel arrangements including Umrah and Hajj, fare calculations, refunds, and staff training. Provided high-level protocol services ensuring accurate invoicing and customer satisfaction.
Travel Consultant - Bonds Travel Bureau, Pakistan - Pakistan
(2000-04 - 2004-10)
- Managed client reservations for multinational and national companies including FLS Pakistan, British Gas, Union Taxes Petroleum, Hunt International, Unocal, OMV, LASMO Oil, Shell Exploration, Occidental of Pakistan, Premier Oil, PTC, and PPL.
- Handled domestic and international ticketing, fare calculation, tariff management, refund processing, and visa issuance for Umrah, work, family, and business visas.
Shift Incharge - Shah Bhittai Travels, Pakistan - Pakistan
(1997-01 - 2000-03)
- Managed ticketing and reservations for domestic and international travel, including fare calculations. Oversaw accounts related to all ticketing and reservation activities. Developed and maintained strong relationships with office staff and relevant authorities.
