Kamran Raza

Highly experienced Senior Sales Consultant with over 14 years of experience in sales consultant at travel agency, customer relationship management, account management, and consultative selling. Proven track record of engaging customers, identifying their needs, handling objections, and delivering tailored solutions that drive revenue and customer satisfaction. Experienced in managing high-volume inbound sales enquiries, building long-term client relationships, negotiating travel solutions, and consistently exceeding customer expectations.

Recognized for strong communication skills, resilience, and the ability to perform in fast-paced, target-driven environments. Now looking to transition into SaaS and SMB sales, where I can leverage my extensive sales experience, relationship-building skills, and growth mindset to help businesses solve operational challenges through technology.

Senior Sales Executive - Travel House UK - Islamabad

(2014-11)

• Accurately booking flights, travel arrangements in accordance with customer requirements.
• Handling customer enquiries over the phone, actively listening to their needs, providing suitable travel solutions.
• Working in line with company policies, procedures, and business objectives.
• Researching competitive market fares, special offers, and industry discounts to secure the best deals for clients.
• Maintaining accurate records by updating the company database and providing regular reports to management.
• Registering and resolving passenger complaints professionally and efficiently.
• Managing ticketing records and maintaining accurate accounts documentation.
• Processing banking transactions, including debit and credit card payments.
• Updating internal MIS ticketing software with complete and accurate passenger information.

Admin Officer - Face Impact - Islamabad

(2013-06 - 2014-10)

• Preparing Bids, Quotations, RFQs, and Purchase Orders (POs) for potential projects.
• Drafting agreement documents and managing tender notice publications while providing consultancy support.
• Evaluating vendors, preparing comparative statements and generating bidder comparison reports for management review.
• Managing project-based accounts, including invoicing, voucher preparation, and bill settlement processes.
• Maintaining, updating official documentation, including company profiles, manuals, ledgers, and account books.
• Overseeing financial operations such as cash handling, staff salary disbursement, and expense monitoring.
• Managing procurement activities while ensuring transparency and compliance with policies.

Sr. Sales Consultant - Cheap Flight Desk Ltd - Islamabad

(2012-11 - 2013-05)

Successfully supported the management team in establishing an offshore office in Pakistan by acting as the focal point, recruiting and coordinating a talented team to ensure efficient operational setup. Currently co-managing the Sales Consultant team alongside my core responsibilities, contributing to performance improvement and operational efficiency.

Sales Consultant - Cheap Flight Desk Ltd - London, U.K

(2011-11 - 2012-10)

• Handling booking requests from clients via telephone and walk-in customers.
• Designing cost-effective and suitable flight itineraries based on clients' travel needs and budgets.
• Registering and resolving passenger complaints in a timely and professional manner.
• Maintaining accurate ticketing and accounts records.
• Processing banking transactions, including debit and credit card payments.
• Updating ETBS internal ticketing software with complete and accurate passenger information.

Group Leader (GL) - Ufone GSM (Pak Telecom Mobile Limited)

(2007-04 - 2011-10)

• Acting as the information coordinator for the team, ensuring smooth internal communication.
• Preparing and forwarding daily performance reports of assigned team members to management.
• Coordinating with various operational departments as part of the Inbound Support Team (IST).
• Analyzing performance gaps of assigned CFAs and arranging necessary training and counseling sessions.
• Generating weekly deficiency and login reports for performance monitoring.
• Handling inbound customer calls and delivering high-quality customer service.
• Escalating customer complaints to the relevant departments for prompt resolution.
• Providing up-to-date information on the latest promotions and offers to customers.
• Following up on customer complaints to ensure complete resolution and customer satisfaction.

Assistant Admin & Logistic Officer - Islamic Relief - Pakistan

(2005-11 - 2006-06)

• Managed overall operations of the central warehouse in Muzaffarabad, ensuring smooth, efficient functioning.
• Assisted the Warehouse Manager in planning and coordinating the distribution of goods.
• Arranged transportation and vehicle logistics for warehouse goods and staff.
• Procured required goods and supplies from the local market in a timely and cost-effective manner.
• Handled administrative matters related to warehouse staff, including coordination and record maintenance.

BLIS - Bachelor in Library Information Sciences - Allama Iqbal Open University (2005)