Kashaf Arooj

Detail-oriented BS IT graduate with experience in eCommerce operations, DME medical billing, Medicare eligibility verification, DME charge creation, claim billing, and EOB/payment posting. Experienced in customer support, digital marketing, data management, and remote work environments, with a strong focus on accuracy, organization, and professional communication.

eCommerce Sales & Customer Support Specialist - Remote / Freelance

(2025-06 - 2026-06)

• Managed day-to-day eCommerce sales operations and optimized product listings to support online revenue growth.
• Developed and executed targeted social media marketing campaigns to improve brand visibility and audience engagement.
• Handled customer inquiries and resolved product/service complaints through professional communication.
• Monitored performance metrics and digital workflows to improve brand presence and conversion rates.

Medical Billing / DME Billing Specialist - Remote

(2025-01 - 2025-04)

• Created charges for DME (Durable Medical Equipment) codes and billed claims to Medicare insurance.
• Verified Medicare insurance eligibility and benefits before claim billing.
• Posted insurance payments from EOBs (Explanation of Benefits) accurately to patient accounts.
• Maintained accurate billing, claim, and payment records and reviewed information for completeness.

Bachelor of Science in Information Technology - Information Technology - Government College University Faisalabad (2020 - 2024)

Intermediate - Pre-Engineering - BISE Faisalabad (2018 - 2020)