Kashaf Kashaf

My adaptable nature and strategic problem-solving skills allow me to thrive in dynamic environments, both independently and as part of a high-performing collaborative team. With a diverse background spanning event management, call center supervision, and educational instruction, I bring a unique blend of operational leadership and commercial focus to your squad. Possess exceptional communication and interpersonal skills, with a proven track record of scaling revenue, increasing sales by up to 30%, and consistently exceeding organizational targets.

Event Planner and Management at Blossom Events (2019-01 – 2020-10)

• Generated PKR 20M+ in total event revenue by pitching and closing custom, high-end wedding and corporate event packages.
• Consistently exceeded monthly sales quotas by 20–30% through targeted upselling and cross-selling of premium floral, catering, and decor service offerings.
• Conducted in-depth consultations to obtain critical information on client needs, budget parameters, and vision, achieving a 95%+ client satisfaction rating.
• Cultivated strong relationships with 20+ key vendors, negotiating contract terms to reduce material costs by 12% while maximizing profit margins.
• Maintained updated knowledge of floral and luxury event trends to develop bespoke design concepts matching high-end client specifications.
• Worked collaboratively with marketing and vendor purchasing staff to execute custom event setups seamlessly within strict deadlines.
• Used creativity and innovation to design stunning wedding and corporate venues, resulting in a 25% increase in repeat client referrals.
• Brainstormed with premium caterers to determine customized food selections and curated menus tailored to each major event.
• Scouted and secured premier venues, coordinating complex schedules, permits, and dates to ensure flawless operational execution.
• Submitted creative design proposals and execution blueprints to plan projects in collaboration with customers and senior management.

Event Planner and Management at Whimsical Parties and Imagine Events at Pearl Continental Hotel (2017-06 – 2018-12)

• Managed an annual event budget portfolio of PKR 30M+, delivering full-scale corporate and private setups strictly within financial limits.
• Increased repeat client bookings by 25% by introducing customized theme designs and maintaining strict quality control standards and achieving a 95%+ client satisfaction rating.
• Supervised on-site event execution teams, reducing operational bottlenecks by 20% and ensuring zero time overruns on major hotel events.
• Organized large-scale corporate events, luxury weddings, high-profile parties, and elite social gatherings end-to-end.
• Arranged strategic consultation meetings with customers to align their aesthetic tastes and requirements within designated budget limits.
• Coordinated with multi-tier vendors and organized complete venue setups, staging, lighting, and audio-visual logistics.
• Presented monthly and yearly financial progress and revenue reports directly to the CEO, detailing portfolio growth.
• Resolved operational issues and emergency vendor bottlenecks on time to make events memorable and completely hazard-free.
• Trained and onboarded site staff, assigning operational tasks based on individual team expertise.
• Maintained monthly financial ledgers, tracking incoming client payments, vendor invoices, and petty cash allocations.

Team Lead at Abacus Consulting (2012-09 – 2017-05)

• Led and mentored a high-performing team of 20+ customer support agents, improving overall performance metrics by 20%.
• Reduced average call handle time by 15% while keeping customer satisfaction (CSAT) scores consistently above 90%.
• Designed and delivered onboarding and ongoing training programs, maintaining Team's MPR (Monthly Progress Report).
• Monitored live and recorded calls to execute rigorous quality assurance (QA) checks, ensuring strict adherence to scripts and procedures.
• Handled complex escalated customer complaints and severe service issues requiring supervisor intervention and diplomacy.
• Leveraged data insights and call metrics to identify operational bottlenecks and drive data-driven process improvements.
• Fostered a positive, high-energy, and collaborative work environment across all shifts to boost staff morale and reduce turnover by 15%.

Teacher at Aglow Access Girls High School (2010-09 – 2012-07)

• Planned structured daily lessons, designed comprehensive subject curricula, and prepared engaging instructional materials.
• Provided tailored guidance and academic support to 30+ students, addressing individual learning needs to foster personal growth.
• Engaged in ongoing professional learning to stay updated on educational practices, curriculum changes, and teaching methodologies.
• Completed administrative tasks such as attendance records, grading, and quarterly reporting on schedule.

Bachelor's Degree – Punjab University (2010-01 – 2012-01)

FSC – Women College of Lahore (2008-01 – 2010-01)

Matriculation – Comprehensive Girls High School (2006-01 – 2008-01)