Experience April 2025 – Present Patient Facilitation Officer | Indus Hospital and Health Network | Korangi, Karachi • Streamlined Patient Experience: Coordinated patient appointments, registration, and referrals, ensuring seamless patient flow and minimal wait times.
- Customer Service Excellence: Provided exceptional support by addressing patient inquiries, resolving concerns, and guiding them through medical procedures.
- Patient Communication: Effectively communicated important medical information, appointment details, and insurance updates to patients in a clear, compassionate manner.
- Medical Record Management: Maintained accurate patient records, ensuring compliance with healthcare standards and confidentiality protocols (HIPAA). Jan 2022 – April 2025 Store Manager | Miaasa Footwear | Korangi, Karachi • Warehouse Operations Management: Supervised day-to-day activities of a high-volume footwear warehouse, ensuring seamless order fulfillment and accurate product organization.
- Inventory Control: Coordinated with procurement and supply chain teams to maintain optimal stock levels, reducing stockouts by 100% and minimizing overstock.
- Inventory Audits & Cycle Counts: Conducted regular audits and cycle counts to ensure inventory accuracy, reducing shrinkage by 100%.
- Process Optimization: Developed and implemented warehouse procedures to streamline operations, improving overall workflow and delivery timelines. Jan 2021 – Jan 2022 Assistant Restaurant Manager | Burger O’Clock | Kha-e-Nishat, DHA, Karachi • Operations Support: Assisted in daily restaurant operations, ensuring smooth service and maintaining high standards of food quality and customer satisfaction.
- Staff Supervision & Training: Managed a team of servers, kitchen staff, and front-of-house employees, providing training and performance feedback.
- Customer Service: Addressed customer concerns and resolved issues quickly, maintaining a positive dining experience and boosting repeat business. Dec 2019 – Jan 2021 Restaurant Shift Manager | Pepe’s Piri Piri | SMCHS, Karachi • Shift Supervision: Managed front-of-house and back-of-house operations during assigned shifts, ensuring smooth service and high-quality customer experiences.
- Staff Leadership: Supervised, trained, and motivated a team of employees, delegating tasks and ensuring efficient workflow.
- Customer Service: Addressed customer inquiries, concerns, and complaints, ensuring a positive dining experience and fostering customer loyalty.
- Inventory Control: Monitored stock levels and coordinated inventory orders, minimizing shortages and waste. Aug 2015 – Dec 2019 Lead Barista & Shift Supervisor |Lals Chocolate Cafe |Kha-e-Shahbaz, DHA, Karachi • Beverage Preparation & Quality Control: Prepared specialty coffee beverages to standard, maintained quality control, and ensured consistency across all orders.
- Inventory & Stock Management: Managed inventory, ordered supplies, and ensured stock levels met café demand, minimizing waste and shortages.
- Cash Handling & POS Operations: Oversaw cash transactions, processed payments, and balanced registers at the end of each shift.
- Shift Management: Supervised daily operations during shifts, ensuring smooth workflow and consistent customer service in a fast-paced café environment.
- Team Leadership & Training: Led, trained, and mentored a team of baristas, ensuring adherence to company standards and improving team performance.
- Customer Service Excellence: Provided high-quality customer service, resolved customer complaints, and created a welcoming atmosphere. April 2014 – Aug 2015 Cashier |Pappa Roti Café | Dolmen Mall Clifton, Karachi • Customer Transactions: Processed customer purchases accurately and efficiently, handling cash, credit, and digital payments.
- Customer Service: Assisted customers with product inquiries, providing friendly and helpful service.
- Cash Handling: Managed cash register, balanced drawer at the start and end of shifts, ensuring accurate cash flow
