Khizra Khan

Detail-oriented professional with over 3 years of experience in technical support and quality control. Proven ability to resolve customer issues efficiently, up-skill new representatives, and recommend product adjustments. Possesses strong analytical and problem-solving skills, with expertise in various software tools and customer support systems. Eager to leverage a background in chemical and polymer engineering to contribute to innovative solutions and operational excellence.

Team Lead - Technical Customer Support - MACE Engineering Technologies - Lahore, Pakistan

(2019-11 - 2023-03)

• Addressed customer inquiries and followed up to share investigation findings and propose solutions.
• Mentored and trained new customer care representatives to ensure quality service delivery.
• Recommended product and service enhancements to efficiently meet customer requirements.
• Resolved complex issues through thorough investigation and analysis of customer concerns.
• Fulfilled inbound customer needs while consistently meeting strict performance targets.
• Leveraged multiple software tools to expedite the resolution of customer cases.

Quality Control - Intern - Roshan Packages Pvt. Ltd - Lahore, Pakistan

(2017-07 - 2017-08)

• Analyzed complete operational processes for various films including BOPP, MOPP, PET, MPET, CPP, MCPP, and Labelloid.
• Executed all required quality tests for films and operated laboratory equipment under supervision.
• Minimized unnecessary operations to ensure task accomplishment within designated timeframes.

Master's degree - Chemical Engineering - University of Engineering & Technology, Lahore, Pakistan (2019-09 - 2023-07)

Bachelors - Polymer and Process Engineering - University of Engineering & Technology, Lahore, Pakistan (2014-10 - 2018-08)

Higher secondary school certificate - Pre-Engineering - Lahore College for Women University, Lahore, Pakistan (2012-03 - 2014-03)