Team Lead – Amazon - AIA GLOBAL (Hyper Future) - Islamabad, Pakistan
(2023-08)
- Led a cross-functional team of 8+ members managing 20+ Amazon North America &Europe seller accounts, ensuring seamless daily operations, task delegation, and performance accountability across all accounts.
- Oversaw end-to-end advertising and listing management, including publishing and optimizing product advertisements, tracking campaign performance metrics, and reporting results to senior stakeholders monthly.
- Drove revenue growth through end-to-end PPC campaign management, optimizing ad spend, targeting strategies, and bid adjustments to maximize ROAS and reduce ACoS across multiple accounts.
- Monitored and maintained Account Health across all seller accounts by proactively resolving policy violations, performance warnings, and compliance issues through Amazon Seller Central.
- Managed full-cycle inventory operations including stock forecasting, replenishment planning, and coordination with suppliers to prevent stockouts and overstock situations.
- Delivered data-driven sales and order analysis using Excel and ERP systems, generating daily,weekly,monthly reports and actionable insights to consistently meet and exceed KPIs.
- Designed and executed employee training programs for new and existing team members on Amazon workflows, ERP tools, Seller Central operations, and reporting standards.
eBay Accounts Specialist - Nicon Group of College - Islamabad, Pakistan
(2022-12 - 2023-03)
- Conducted strategic product hunting and sourcing by researching market trends, identifying high-demand low-competition products, and building reliable supplier relationships to maintain a profitable and competitive product catalog.
- Managed end-to-end product listing optimization including SEO-friendly titles, keyword-rich descriptions, competitive pricing, and high-quality image standards to maximize visibility and conversion rates on eBay.
- Handled complete order processing and customer service operations, ensuring timely order fulfillment, resolving buyer disputes, responding to queries professionally, and maintaining high customer satisfaction scores.
- Monitored and maintained eBay Account Health by tracking seller performance metrics, resolving policy violations, managing defect rates, and ensuring full compliance with eBay's seller standards.
- Planned and executed eBay advertising campaigns including Promoted Listings and promotional strategies.
