Loreen Arshad Morris

Dedicated and experienced administrative and operations professional with 11+ years of experience across executive support, logistics, customer care, administration, coordination, and operational management. Experienced in supporting senior leadership, coordinating meetings and schedules, managing internal and external communications, overseeing logistics, maintaining records, and ensuring smooth day-to-day operations. Strong communication, organization, problem-solving, and stakeholder-management skills with a proven ability to work effectively in fast-paced environments.

Personal Assistant to CEO | Logistics & Operations Manager - AuratTech

(2024)

• Provide direct administrative and executive support to the CEO, including calendar coordination, meeting scheduling, reminders, follow-ups, and day-to-day executive assistance.
• Coordinate internal and external meetings, maintain schedules, prepare meeting reminders, and support effective communication across teams.
• Manage logistics and operational arrangements for meetings, workshops, trainings, interviews, field visits, events, and organizational activities.
• Coordinate with internal teams, partners, vendors, institutions, and external stakeholders to ensure timely execution of operational requirements.
• Maintain and organize administrative records, schedules, attendance sheets, meeting notes, action points, and follow-up trackers.
• Support recruitment and interview coordination by preparing interview schedules, communicating with candidates, and coordinating with interview panels.
• Assist with program and partnership activities, including outreach coordination, university engagement, workshops, certificates, venue arrangements, and event logistics.
• Support procurement and office logistics, including printing, supplies, equipment coordination, vendor communication, and operational follow-ups.
• Use digital collaboration and productivity tools including Slack, Monday.com, Google Calendar, Microsoft Office, Excel, Outlook, Canva, and virtual meeting platforms.

Manager Customer Care - Airport Green Garden - G-11 Markaz, Islamabad

(2022-06)

• Spearheaded operational activities of the customer care department, ensuring effective service delivery and customer satisfaction.
• Managed administrative tasks efficiently, streamlined processes, and supported overall organizational effectiveness.
• Overseas recovery department activities and implemented strategies to address customer and recovery-related matters.
• Conducted customer satisfaction surveys, identified service gaps, and developed practical solutions to customer concerns.
• Managed customer orders, payments, deliveries, and client communication while maintaining positive customer relationships.

Coordinator - Medical Frequency Center - I-8 Markaz, Islamabad

(2020-02 - 2022-03)

• Coordinated day-to-day activities of the medical center, facilitating smooth operations and an improved patient experience.
• Managed appointments, handled inquiries, and provided administrative support to medical staff.
• Maintained workflow coordination and supported timely communication between patients and staff.

Customer Care Executive - PTCL (Pakistan Telecommunication Company Limited)

(2018-01 - 2019-12)

• Handled customer inquiries and service-related concerns and provided clear, practical solutions.
• Conducted customer satisfaction surveys and identified areas for improvement in service delivery.
• Built positive rapport with customers through professional in-person and telephone communication.

Class Teacher - Roots International - 6th Road, Rawalpindi

(2015-01 - 2017-12)

• Facilitated learning experiences in a positive and engaging classroom environment.
• Developed and implemented lesson plans, assessments, and extracurricular activities to support students' development.

Front Desk Officer - Saeed Book Bank - F-7 Markaz, Islamabad

(2013-03 - 2014-12)

• Welcomed customers, handled inquiries, and provided professional front-desk assistance.
• Managed incoming calls, emails, and correspondence while maintaining a customer-focused environment.

Bachelor’s Degree - Political Science - Punjab University (2007 - 2009)