Luna Desk

Detail-oriented healthcare professional with direct, hands-on experience submitting and tracking prior authorization requests, verifying insurance coverage, and coordinating with payers to secure timely approvals.

Background spans over three years in clinical and administrative healthcare settings, with consistent focus on accurate documentation, EHR/LIMS record-keeping, and meeting strict turnaround windows. Strong self-starter who learns new systems and portals quickly, communicates clearly with accounts and team members, and takes ownership of follow-up on outstanding requests before they become disruptions in care. Comfortable working independently in a remote setting and committed to reliable attendance during required shift hours.

Medical Laboratory Technologist — Billing & Insurance Coordination - Ottoman Medical Centre

(2025-10 - 2026-03)

• Submitted prior authorization requests to insurance providers and tracked each through to approval or resolution
• Managed patient billing, including insurance verification and pre-authorization processing, across multiple payer systems
• Coordinated directly with insurance providers to resolve outstanding claims and authorization issues
• Maintained accurate, up-to-date authorization and billing records across clinical and administrative systems
• Communicated proactively with patients and providers to prevent gaps or delays in approved care

Medical Laboratory Technologist - Pathcare Kenya

(2026-04)

• Manage accurate data entry and reporting within EHR/LIMS systems, ensuring timely, error-free documentation
• Maintain organized digital records and tracking logs to support daily operational reporting
• Apply consistent quality-control checks to preserve data accuracy and meet turnaround deadlines

Medical Laboratory Technologist - Equity Afia Clinics

(2023 - 2025)

• Managed documentation, sample tracking, and reporting processes across care teams
• Organized and prioritized daily tasks to improve overall workflow efficiency
• Collaborated with cross-functional teams to streamline reporting and internal communication

Bachelor of Science - Medical Laboratory Sciences - Mount Kenya University (2020 - 2024)