M.Ather Tahir

Retrieve customer orders from the online SRM system, Chat Department, and Front Desk Department. Accurately enter, review, and cross-check all incoming customer orders to ensure correctness and completeness.

Tracking & Status Updates: Monitor order progression from purchase order through delivery, updating internal spreadsheets/MIS platforms and notifying customers of any delays.

Discrepancy & Returns Management: Resolve order errors, missing items, damaged goods, or customer return requests according to company policy.

Pie Solution

(2025-07 - 2026-10)

• Retrieve customer orders from the online SRM system, Chat Department, and Front Desk Department. Accurately enter, review, and cross-check all incoming customer orders to ensure correctness and completeness.
• Tracking & Status Updates: Monitor order progression from purchase order through delivery, updating internal spreadsheets/MIS platforms and notifying customers of any delays.
• Discrepancy & Returns Management: Resolve order errors, missing items, damaged goods, or customer return requests according to company policy.
• File Review & Validation: Check customer-submitted artwork files for correct formats, high-resolution/vector requirements, dimensions, and bleed settings.
• Proofing & Approvals: Create digital or physical mockups (e.g., using design tools like Canva or specialized MIS software) and send proofs to clients for sign-off before production begins.
• File Preparation & Approval: Forward order details to the designer for file preparation. Clean up, resize, or separate layers as needed, and create mockups for customer review. Once the files are ready, send them to the Customer Experience (CX) team via email for approval before proceeding with the order. Archive all finalized files for future reference.

Customer Care - FOCUS IT - Bahria Town Rawalpindi

(2023-06 - 2025-06)

Customer service representative works in a contact center and assists customers in resolving their issues. Interacting with customers through various channels, including phone, chat, email and social media to provide support and address concerns, CSRs play a pivotal role in influencing customer satisfaction and shaping the customer experience. Organizations that prioritize hiring, developing and supporting high-quality CSRs are better positioned to excel in the experience economy.

A great CSR possesses key qualities that enable them to excel in their role and enhance customer satisfaction:

SHOP ASSISTANT - Allied Smart Electronics LLC - Dubai, United Arab Emirates

(2022-10 - 2023-03)

• Greet and direct customers
• Provide accurate information (e.g. Product features, pricing and after-sales services)
• Answer customers and feature comparisons to facilitate purchasing
• Cross-sell products and ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the retail sales representatives’ team to provide excellent customer service on peak times
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up to date with new product & deals
• Proven work experience as a Retails Sales representative, Sales Associate, or similar role
• Getting trainings on understanding the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Track record of achieving sales quotas
• capable of building trustworthy relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shift

BUSINESS DEVELOPMENT EXECUTIVE - Friends Corner Security Solution - Dubai, United Arab Emirates

(2017-11 - 2020-11)

Work with management to manage team and oversees high level HR duties, such as attracting talent and setting training standards and hiring procedures. Also analyze and improve or generational processes, and work to improve quality, productivity and efficiency. Work with management to develop the CCTV CAMERA, ACCESS CONTROL MACHINE, TIMEATTENDENCE MACHINE, and MORE IT SECUIRTY SOLUTION SYSTEM etc.

Operation Controller - Mighty Protection Security - RAWALPINDI, PAKISTAN

(2021-01 - 2021-12)

The Control Room Operator is accountable to the Control Room Manager for the scheduling of security officers, monitoring check calls, responding to telephone and email queries and a variety of administration duties. The control room operator will ensure exemplary standards of security and customer service are provided to the customers at all times.

• SIA Front Line Guarding License
• An intermediate knowledge of Microsoft product inessential (word, excel, PowerPoint and outlook)
• Planning & Organizational Skills with experience of time management / prioritizing
• A“cando”and flexible attitude
• Experience of time management / prioritizing
• Excellent communication skills
• Professional or further qualification in Security Management.

CARREFOUR CERTIFICATE HOLDER - Majid Al Futtaim Carrefour - Dubai, United Arab Emirates

(2016-04 - 2017-04)

Work with management to develop the Office Automation, All type of mobile brand and electronic products etc. Coordinate with management and clients to identify business development opportunities with existing and new clients Inside sales handle sales from the inside of an organization. Their main duty is to make customers, track and follow up on the leads generated based on.

Inside sales Representative advice customers must on the company products advantages and features. They provide customers the initial sale Documentation such as, quotations, delivery times, orders and invoices. The Inside sales rephandles over all coordination and execution of customer service.

Worked together gularly with sales manager and field sales staff. Participated in sales group meetings which deal with targets and for ecasts, and reported on current market situation.

• Worked as a Promotional Sales in OPPO Mobile Company– 2 Months Worked as a Promotional Sales in GITEX Nov 2017

BUSINESS DEVELOPMENT EXECUTIVE - AL Ahlam Trading IT Security Solution - AJMAN, United Arab Emirates

(2013-03 - 2015-03)

• Worked with Management to develop CCTV cameras, Access Control Machine, Time Attendance Machine and more IT Security related Solution System etc.
• Coordination with management and clients to identify business development opportunities
• Worked as a team player to achieve short term revenue and profit growth
• Maintenance of all customers records in form of data base on regular basis
• Participated on meetings to report business status updated to higher manager and clients
• Trained the sales team with ideas to achieve with best sales performance targets
• Conduct the market competitive analysis and developed a road map for sales strategy to secure new business
• Assist marketing team in development of advertising and promotional programs, telemarketing plans and trade shows

Secondary - AJMAN Secondary High School (2011 - 2011)

Primary - Al Huda School (2010 - 2010)