M.hussain Raza

Results-driven and organized operational professional with 4 years of dedicated experience as a Shopify Order Confirmation & Call Agent and e-commerce specialist. Demonstrated expertise in managing end-to-end order processing, client communication, telephone verification calls, and after-sales client engagement to maximize satisfaction and retention.

Shopify Order Confirmation & Call Agent / Operations Specialist

• Served as an expert Shopify Order Confirmation & Call Agent, conducting daily verification calls to validate customer orders, eliminate fraud, and ensure accurate fulfillment.
• Managed daily e-commerce and business operational workflows, successfully coordinating order processing and inventory updates.
• Handled customer inquiries and provided comprehensive after-sales support to maximize client satisfaction and retention.
• Collaborated closely with cross-functional team members to resolve customer service inquiries promptly and efficiently.

Sales Associate

• Delivered high-quality customer service, assisting retail clients with tailored product selections and inquiries.
• Achieved key sales benchmarks through effective communication, active listening, and persuasive negotiation skills.
• Fostered strong, long-term customer relationships through reliable post-purchase guidance and dedicated support.

Intermediate in Commerce / General – Karachi Board, Pakistan