M. Ibrahim

A highly disciplined National-level Swimmer and professional Swimming Trainer with a proven track record in athletic mentorship and business operations. Expertise in technical coaching, water safety, and sales strategy, backed by the resilience and punctuality of a competitive athlete.

Swimming Coach at CAS School (2024-01 – Present)

• Deliver professional swimming instruction to students, focusing on technical stroke improvement and aquatic safety.
• Leverage national-level competitive experience to mentor and develop young athletes for regional competitions.
• Maintain a rigorous safety environment through strict poolside supervision and lifeguard protocols.
• Collaborate with school management to refine and improve the physical education swimming curriculum.

Customer Service Representative (Republic Services) at ibex. Pakistan (2026-01 – Present)

• Managed high-volume inbound and outbound customer interactions via calls, chat, and email.
• Resolved customer inquiries, complaints, and technical issues efficiently while maintaining a high satisfaction rate.
• Demonstrated strong communication and active listening skills to understand customer needs and provide accurate solutions.
• Met and exceeded performance targets, including KPIs such as response time, resolution rate, and customer satisfaction (CSAT).
• Maintained detailed and accurate records of customer interactions using CRM systems.
• Top Performer of my batch.
• Handled difficult customers professionally, ensuring positive conflict resolution outcomes.
• Stayed updated on product knowledge, company policies, and service procedures.

Technical Training (2-Year Diploma) at Pakistan Navy Polytechnic Institute (2022-01 – 2024-12)

• Developed practical skills through workshops, lab work, and real-world technical projects.
• Gained a strong understanding of technical concepts, troubleshooting, and equipment handling.
• Worked on team-based assignments to design, test, and implement technical solutions.
• Learned discipline, time management, and adherence to strict operational procedures.

Matriculation – CAS SCHOOL

Intermediate – CAS SCHOOL

Technical Training (2-Year Diploma) – Pakistan Navy Polytechnic Institute (2022-01 – 2024-12)