Swimming Coach at CAS School (2024-01 – Present)
- Deliver professional swimming instruction to students, focusing on technical stroke improvement and aquatic safety.
- Leverage national-level competitive experience to mentor and develop young athletes for regional competitions.
- Maintain a rigorous safety environment through strict poolside supervision and lifeguard protocols.
- Collaborate with school management to refine and improve the physical education swimming curriculum.
Customer Service Representative (Republic Services) at ibex. Pakistan (2026-01 – Present)
- Managed high-volume inbound and outbound customer interactions via calls, chat, and email.
- Resolved customer inquiries, complaints, and technical issues efficiently while maintaining a high satisfaction rate.
- Demonstrated strong communication and active listening skills to understand customer needs and provide accurate solutions.
- Met and exceeded performance targets, including KPIs such as response time, resolution rate, and customer satisfaction (CSAT).
- Maintained detailed and accurate records of customer interactions using CRM systems.
- Top Performer of my batch.
- Handled difficult customers professionally, ensuring positive conflict resolution outcomes.
- Stayed updated on product knowledge, company policies, and service procedures.
Technical Training (2-Year Diploma) at Pakistan Navy Polytechnic Institute (2022-01 – 2024-12)
- Developed practical skills through workshops, lab work, and real-world technical projects.
- Gained a strong understanding of technical concepts, troubleshooting, and equipment handling.
- Worked on team-based assignments to design, test, and implement technical solutions.
- Learned discipline, time management, and adherence to strict operational procedures.
