Virtual Medical Assistant/Customer Support Representative
Send a job offer directly to this candidate
A dedicated Virtual Medical Assistant committed to delivering exceptional support and creating positive experiences for every customer. With a strong focus on clear communication, efficient problem-solving, and empathetic service, I ensure that patients and clients feel heard, valued, and satisfied. My passion lies in fostering trust and building meaningful connections while streamlining processes to provide reliable, compassionate assistance in healthcare settings.
Virtual Medical Assistant at TEKBOOX (2025-11 – Present)
Served as a Virtual Medical Assistant at Tam Care Infusion Center, where I handled inbound and outbound patient communications, managed physician schedules, and scheduled new patient appointments. My responsibilities included patient reminders, processing referrals, verifying insurance eligibility and benefits, and managing office voicemail. I also utilized the ECW (eClinicalWorks) Electronic Health Record system to maintain accurate patient records while strictly following HIPAA guidelines to ensure patient privacy and confidentiality.
Virtual Medical Assistant at CYBER SYSTEMS (2024-11 – 2025-10)
Served as a Virtual Medical Assistant at ACCU Reference Lab, handling inbound patient calls and assisting with laboratory and billing inquiries. Responsible for guiding patients through billing processes, processing payments, and resolving billing concerns while maintaining strict compliance with HIPAA regulations. Utilized EHR systems including TELCOR and LABGEN to access patient information and manage billing records.
Customer Support Representative at ABACUS BPO (2023-02 – 2024-10)
Served as a Customer Support Representative for Careem Hala (UAE), handling inbound calls from both customers and captains. Provided real-time support by resolving issues related to rides, payments, and service inquiries. Utilized support platforms such as Apollo, Jira, and Solutions to document cases, track issues, and ensure timely resolution while maintaining high customer satisfaction.
BBIT – Virtual University
