M Tanveer

This is M. Tanmeer, A highly organized and detail-orientated customer service professional with 3+ Years experience in ecommerce operations, live chat support, and call center environments. Skilled in delivering high-quality customer assistance through multiple communication channels, including chat and voice support.

Proven ability to resolve customer inquiries efficiently, manage high-volume interactions, and maintain excellent customer satisfaction standards. My commitment lies on upholding superior standards and employing innovative tactics to enhance company loyalty and overall business outcomes, and I also have expertise in managing the Oracle/Odoo /Amazon Business Dashboard to deliver actionable business insights

Live Chat Support Representative at Mindbridge Pvt. Ltd. (2026-01 – Present)

• Delivered prompt and efficient real-time customer support via live chat, ensuring high levels of customer satisfaction.
• Managed multiple concurrent customer interactions while maintaining accuracy, attention to detail, and service quality.
• Provided comprehensive assistance with product inquiries, technical troubleshooting, order processing, and account-related issues.
• Demonstrated strong communication skills by maintaining a professional, courteous, and empathetic approach in all interactions.
• Identified and escalated complex or unresolved issues to appropriate departments in accordance with established procedures.
• Consistently achieved and exceeded key performance indicators, including response time, first-contact resolution, and customer satisfaction scores.
• Utilized CRM systems and chat platforms to accurately document customer interactions and monitor issue resolution.

Accountant Assistant / Customer Service Specialist / E Commerce Entrepreneur at Saylani welfare international trust (2025-03 – Present)

I have two years of experience in Data storing and developing and maintaining Oracle/Odoo Dashboards to deliver actionable business insights. Proficient in managing accounts payable and receivable, processing invoices, reconciling bank statements, and maintaining accurate financial records. Skilled in using accounting software (QuickBooks, Xero) and Excel for data entry and reporting.

• Assist with processing invoices, payments, and receipts.
• Reconcile bank and credit card statements with internal records.
• Maintain and update financial databases and spreadsheets.
• Organize and manage financial documents and records.
• Communicate with vendors, clients, and internal teams regarding financial matters.
• Assist in the preparation of monthly and annual financial statements.

Customer Service Specialist / Call center at Saylani Mass IT / Vision tech group LTD UK (2024-08 – 2025-03)

I started my job as a customer service representative at Saylani Welfare International Trust in 2024, handling both inbound and outbound calls and providing IT help. handling incoming and outgoing calls, assisting customers with enquiries, resolving issues, and ensuring a positive experience. The most important part about my job is knowing how to manage customers in a professional way, whether it be through phone calls or face-to-face interactions. Having the ability to interact with people is also another skill I bring to any job.

Amazon Beauty wholesale - Beauty Retail Associate – Order Management (Makeup & Skincare) at E Marketplace Ltd (2021-10 – 2024-08)

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• Processed customer orders accurately, including in-store, online, and click-and-collect purchases.
• Managed order packing, labeling, and dispatch while ensuring product quality and correct quantities.
• Handled order tracking, returns, exchanges, and refunds in line with company policies.
• Coordinated with inventory and warehouse teams to maintain stock availability and timely order fulfillment.
• Assisted customers with order inquiries, delivery updates, and product availability.
• Maintained organized records of orders using POS and CRM systems.
• Ensured efficient workflow during high-volume periods while meeting deadlines and accuracy standards.

Task force officer at Enabler / Live Chat Support / Email support - Live Chat Support Representative at ENABLERS (2022-12 – 2023-10)

• Provided real-time customer assistance through live chat, resolving inquiries efficiently and maintaining high customer satisfaction.
• Handled multiple conversations simultaneously while ensuring accurate and timely responses.
• Assisted customers with product information, troubleshooting, order tracking, and account-related issues.
• Maintained a professional and empathetic tone to build positive customer relationships.
• Escalated complex issues to relevant departments while following company protocols.
• Achieved performance targets including response time, resolution rate, and customer satisfaction scores.
• Used CRM tools and chat software to document interactions and track customer concerns.

Bachelors in Commerce in Accounting, Business Economics – SKILLS COLLEGE OF INFORMATION AND TECHNOLOGY (2030)

Intermediate/A-Level in Accounting & Finance – Skills Group of College (2020)

Matriculation/O-Level in Computer Science – QAZI GROUP OF SCHOOL (2016)