Maaz Kaleem

Detail-oriented and motivated Computer Science student with strong foundational knowledge in IT Support. Proven ability to manage technical support tasks and customer service through hands-on internships and current employment. Seeking to leverage skills in a technical support or IT-related role to contribute to business success.

MTO IT Infrastructure at Artistic Milliners (2025-08 – 2026-04)

• Deliver on-site and remote IT support by efficiently resolving technical issues across departments, troubleshooting and managing end-user devices, peripherals, and network connectivity.
• Maintain optimal system performance through regular updates, configurations, and preventive maintenance, while coordinating with vendors for procurement, repairs, and service delivery.
• Track and document IT assets accurately and collaborate with cross-functional teams to enhance IT processes and support overall business operations.

Associate Technical Support at Vertika Limited (2025-01 – 2025-06)

• Provided technical support to clients via phone, email, and chat, ensuring prompt resolution of technical inquiries and service issues.
• Led end-to-end product deployments for major B2B clients, including Standard Chartered Bank, Bank Alfalah, Khaadi, Engro, Outfitters, Ethnic, and Dunkin' Donuts.
• Diagnosed and resolved hardware and software issues, documented solutions and troubleshooting procedures, and delivered technical support to internal staff.
• Additionally, performed User Acceptance Testing (UAT) for Vertika VMX products to ensure functionality, quality, and alignment with client requirements.

Technical Support Intern at Daraz Pakistan (2023-10 – 2024-01)

• Installed and configured computer systems for end users, responding to IT support requests through the Xpace ticketing portal.
• Met with users to diagnose and resolve software, hardware, and networking issues, providing technical support both on-site and remotely using ConnectWise and AnyDesk.
• Managed IT inventory, including asset allocation and laptop provisioning for end users, while ensuring accurate tracking and maintenance of IT assets.
• Delivered effective technical solutions tailored to user requirements, repaired hardware and software malfunctions, and resolved network-related problems.
• Maintained strong user relationships, managed work records, compiled job reports, conducted IT asset audits, and configured Alibaba VPNs to support access to business applications and portals.
• Additionally, performed other IT and administrative duties as assigned by management.

Bachelors in Business Information & Technology – Virtual University of Pakistan

Diploma of Associate Engineering in Computer Information & Technology – Govt.

Monotechnic Institute

Malir

Intermediate in Computer Science – Govt.

Jamia Millia Degree

College

Matric in Computer Science – The Muhammad Academy