Maaz Khalil

Dedicated and results-driven Digital Marketing Manager with 5+ years of combined experience in social media strategy, paid advertising, data analysis, and customer service. Skilled in optimizing campaign performance through SEO, KPI tracking, and growth-focused content strategies to increase engagement, traffic, and conversions. Seeking to leverage digital marketing expertise and analytical skills to support brand growth and deliver measurable business outcomes.

Social Media Manager & Customer Service Representative at Teglax (2022-02 – Present)

Managed end-to-end social media strategy and customer service operations contributing to brand growth and customer retention.

• Managed end-to-end social media strategy and customer service operations over 3 years, contributing to brand growth and customer retention.
• Increased follower growth by 5% across all platforms through strategic content pillars and community engagement.
• Monitored social media trends to keep the company relevant, resulting in 7 successful real-time marketing campaigns.
• Designed 50+ monthly social media trendy posts to maintain a high-end visual aesthetic.
• Handled customer inquiries, complaints, and support tickets across multiple channels, maintaining high satisfaction scores.

Customer Service Representative at Ibex (2022-01 – 2024-01)

Delivered high-quality customer support for international clients in a fast-paced BPO environment.

• Delivered high-quality customer support for international clients over 2 years in a fast-paced BPO environment.
• Managed inbound and outbound customer interactions via phone, chat, and email, resolving issues efficiently.
• Consistently met and exceeded KPIs including CSAT, AHT, and first-call resolution targets.
• Collaborated with team leads to identify recurring issues and contribute to process improvement initiatives.

Digital Marketing Analyst (Intern) at Monstro Hard FZE (2024-01 – 2024-08)

Monitored and analyzed KPIs across Meta & Google Ads, conducted SEO audits, and developed performance dashboards.

• Monitored & analyzed KPIs across Meta & Google Ads.
• Conducted comprehensive SEO audits & competitor keyword analysis using tools like SEMrush.
• Developed weekly performance dashboards using MS Excel & Tableau.
• Executed SEO audit improving keyword ranking for 20+ search terms.

Masters in Business Administration in MBA – University of Management & Technology (UMT) (2024-02 – 2026-04)

Bachelor in Business Administration in BBA – University of Central Punjab (UCP) (2019-08 – 2023-08)