Maaz Shah
SALES OPERATIONS & KEY ACCOUNT MANAGEMENT SPECIALIST
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About
Results-driven Sales Operations and Key Account professional with 12+ years of experience in FMCG and manufacturing industries. Expertise in Key Account Coordination, Sales Operations, Order Management, Customer Service, Payment Reconciliation, Accounts Receivable, Logistics Coordination, Sales Reporting, and ERP Systems. Strong analytical and organizational skills with hands-on experience in Oracle ERP, SHerp, CIS, SnD Software, and Advanced Microsoft Excel.
Proven ability to coordinate cross-functional teams, improve operational efficiency, and deliver excellent customer support.
Experience
National Key Account Coordinator - Saeed Ghani (Pvt.) Ltd.
(2026-01)
- Coordinate nationwide key account operations and customer order management.
- Manage end-to-end order processing for key accounts.
- Coordinate with Sales, Warehouse, Supply Chain, Finance, and Logistics teams.
- Monitor order status and ensure timely deliveries.
- Prepare sales reports, order tracking reports, and performance dashboards.
- Monitor receivables and payment follow-ups.
- Support customer account management and business reviews.
- Resolve customer and operational issues efficiently.
Sales Support Officer - Shield Corporation Limited
(2023-06 - 2025-12)
- Managed end-to-end sales order processing.
- Processed online customer sales orders.
- Performed payment reconciliation and ledger adjustments.
- Updated payment confirmations in SHerp.
- Prepared regional sales performance reports.
- Generated pending sales order reports.
- Compiled monthly sales team expense reports.
- Processed distributor claims.
Sales Operations Executive - Mezan Tea (Pvt) Limited
(2021-03 - 2022-10)
- Managed nationwide primary sales orders.
- Monitored credit aging and receivables.
- Generated secondary sales and productivity reports.
- Performed national sales analysis.
- Coordinated South Region dispatch operations.
- Managed distributor registrations and trade offer updates.
National Sales Coordinator - Pacific Oil Mills (Pvt) Limited
(2019-01 - 2020-12)
- Coordinated nationwide sales operations.
- Processed sales orders and monitored receivables.
- Coordinated deliveries with production and logistics.
- Prepared monthly regional sales reports.
- Developed regional lifting plans.
- Prepared commercial invoices and reconciled ledgers.
- Managed sales team attendance and expense records.
SnD System Support - Premier Agencies
(2015-01 - 2018-12)
- Provided SnD software support and troubleshooting.
- Installed and configured software at distributor locations.
- Conducted user training sessions.
- Monitored daily system closing activities.
- Processed incentive reports and sales transactions.
Key Punching Officer (SnD) - S.F. Enterprises
(2013-01 - 2015-12)
- Processed sales orders in the SnD system.
- Maintained sales transaction records.
- Supported distributor operations and reporting.
Education
BBA - Bachelor of Business Administration - Marketing - MUHAMMAD ALI JINNAH UNIVERSITY KARACHI (2017)
