Maha Mubeen

An organized and dedicated individual with strong communication, planning, and teaching skills. Experienced in academic instruction, sales communication, and high-quality content writing. Able to work in fast-paced, collaborative environments.

CUSTOMER SERVICE REPRESENTATIVE at IBEX GLOBAL (Present)

• Handle inbound chats resolving customer queries related to orders, tracking, return, and technical support.
• Navigate enterprise level tools including CCA 2, Max, Genesis, Gscope to accurately process customers requests.
• Deliver consistent first call resolution while maintaining composure with escalated or frustrated customers.
• Consistently meet and exceed KPIs including AHT (average handling time), Csat and quality scores

Outbound Sales Executive at Resource Oro (2023-10 – 2024-07)

Outbound Sales Executive for Spectrum services.

• Schedule customer appointments for service installations and assisting existing customers with plan upgrades.
• Promoted TV, Internet & Phone services to customers.

Content Writer at Fiverr (2022 – Present)

• Delivered SEO-based high-quality content
• Wrote blogs, articles, and product descriptions

BS in TESOL – Lahore College for Women University (2020 – 2024)

FSC in Pre-Medical – Government Degree College (2018 – 2020)