Mahi Collections
Customer Service Officer at Habib Bank Limited
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About
Team player, eager to meet challenges & manage multiple priorities, humble, dedicated & exposure to deal with a big portfolio of assets & liabilities. Seeking a management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth.
Experience
Customer Service Officer - Habib Bank Limited - University of Punjab branch, Lahore
(2021-10)
- Cheque book issuance adhering full compliance as per regulations
- Completion of account opening forms and their necessary documentation
- Account close with different criterion
- To ensure customer issues & complaints are handled as per Gold standards
- Issuance of account statements & balance confirmation certificates
- Marking of stop payments of lost cheques after scrutiny of requests
- Dormant account activation
- Meeting deposit targets
- Revenue generated through operational activities
Operations Officer - Bank Alfalah Limited - Shahdin Manzil, Model Branch of the bank; The Mall, Lahore
(2013-07 - 2017)
Worked on diversified assignments mentioned below in general banking operations.
- Cheque book issuance adhering full compliance as per regulations
- Completion of account opening forms and their necessary documentation
- Account close with different criterion
- To ensure customer issues & complaints are handled as per Gold standards
- Issuance of account statements & balance confirmation certificates
- Marking of stop payments of lost cheques after scrutiny of requests
- Dormant account activation
- Meeting deposit targets
- Revenue generated through operational activities
- Outward Foreign Remittance
- Inward Foreign Remittance
- Local Remittance/ Clearing
- Intercity / Online Clearing
- Blotters Reporting
- En cashment
- State Bank Reporting
- Swift Message Report
- Nostro Activities
Mystery Shopper - Unilever Brother's - Thokar Niaz Baig Multan Road Lahore
(2010 - 2011)
- To visit the palace and supervise the circumstances
- Note down the major points
- To prepare, maintain and report
- Given information to management
Intern - Allied Bank
Intern - Anti-Corruption Establishment
Education
MSc - Criminologist & Security Studies - Punjab University (2011)
B. Com - IT - Punjab University (2009)
B.Ed - Allama Iqbal Open University (2011)
I.C.S - Lahore Board (2007)
Matriculation - Lahore Board (2005)
