Mahi Collections

Team player, eager to meet challenges & manage multiple priorities, humble, dedicated & exposure to deal with a big portfolio of assets & liabilities. Seeking a management position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth.

Customer Service Officer - Habib Bank Limited - University of Punjab branch, Lahore

(2021-10)

• Cheque book issuance adhering full compliance as per regulations
• Completion of account opening forms and their necessary documentation
• Account close with different criterion
• To ensure customer issues & complaints are handled as per Gold standards
• Issuance of account statements & balance confirmation certificates
• Marking of stop payments of lost cheques after scrutiny of requests
• Dormant account activation
• Meeting deposit targets
• Revenue generated through operational activities

Operations Officer - Bank Alfalah Limited - Shahdin Manzil, Model Branch of the bank; The Mall, Lahore

(2013-07 - 2017)

Worked on diversified assignments mentioned below in general banking operations.

• Cheque book issuance adhering full compliance as per regulations
• Completion of account opening forms and their necessary documentation
• Account close with different criterion
• To ensure customer issues & complaints are handled as per Gold standards
• Issuance of account statements & balance confirmation certificates
• Marking of stop payments of lost cheques after scrutiny of requests
• Dormant account activation
• Meeting deposit targets
• Revenue generated through operational activities
• Outward Foreign Remittance
• Inward Foreign Remittance
• Local Remittance/ Clearing
• Intercity / Online Clearing
• Blotters Reporting
• En cashment
• State Bank Reporting
• Swift Message Report
• Nostro Activities

Mystery Shopper - Unilever Brother's - Thokar Niaz Baig Multan Road Lahore

(2010 - 2011)

• To visit the palace and supervise the circumstances
• Note down the major points
• To prepare, maintain and report
• Given information to management

Intern - Allied Bank

Intern - Anti-Corruption Establishment

MSc - Criminologist & Security Studies - Punjab University (2011)

B. Com - IT - Punjab University (2009)

B.Ed - Allama Iqbal Open University (2011)

I.C.S - Lahore Board (2007)

Matriculation - Lahore Board (2005)