Mahnoor Ansari

Highly organized and detail-oriented Dispatcher with 3 years of experience coordinating efficient and timely transportation and field service operations. Proven ability to manage high call volumes, prioritize tasks in fast-paced environments, and communicate effectively with drivers, clients, and internal teams. Skilled in using dispatch software, GPS systems, and maintaining accurate records to ensure smooth logistics and exceptional customer service.

Committed to optimizing route efficiency, reducing downtime, and maintaining compliance with safety and regulatory standards.

Dispatcher - Million Miles Logistics

(2022-01 - 2025-12)

• Schedule and dispatch drivers, vehicles, or field personnel to appropriate locations based on customer requests, priorities, and availability.
• Monitor and track vehicle movements and job progress using GPS and dispatch software.
• Maintain clear and constant communication with drivers, clients, and internal departments.
• Adjust routes and schedules as needed to respond to delays, emergencies, or last-minute changes.
• Log and document all dispatch-related activities accurately in the system.
• Ensure compliance with DOT regulations, company policies, and safety standards.
• Handle customer inquiries, service requests, and complaints in a professional manner.
• Coordinate with maintenance and logistics teams for vehicle availability and readiness.

Sales - Milvik Call Center

(2021-01 - 2022-12)

• Make outbound calls or receive inbound calls to promote and sell products or services.
• Identify customer needs and recommend appropriate solutions.
• Meet or exceed daily, weekly, and monthly sales targets.
• Build rapport with customers to foster long-term relationships.
• Handle objections, complaints, and rejections professionally.
• Maintain accurate records of calls, sales, and customer information in the CRM system

Bachelor (B.Com) - Punjab University (2015-01 - 2017-12)

Intermediate - Women Degree Collage (2013-01 - 2015-12)